All reviews

Rating Breakdown

  • 5
    57% (16 ratings)
  • 4
    4% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    7% (2 ratings)
  • 1
    32% (9 ratings)
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5 / 5 Share

May 29, 2024

Super app was really what I was looking for, loved the design and was very intuitive

Using app

--

Total reviews

3

Average rating

5.0

1 / 5 Share

May 13, 2024

Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.

Using app

About 5 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi, My name is Kwaku, I'm one of Kodbar co-founders. I'm sorry to hear that you were having trouble configuring your labels with our support team. Our App was actually generating the correct label size so the issue was probably due to your browser settings on the print configuration screen. 9 times out of 10, it's either a wrong selection of paper format on this screen or a configuration issue on the same screen (ex: margin added to printed label, ...) Concerning your payment, I double checked with our team and you haven't been charged at all. If you have any doubt, you can always reach out to our support team. Best, Kwaku

1 / 5 Share

Dec. 2, 2023

Totally useless, don't waste your money

Store

My Store

Using app

About 1 hour

Developer Reply

Hi, I'm sorry to hear that you are unsatisfied with our app. We didn't receive any message that you needed help. We would love to schedule a call to help you get started. You can email us at [email protected], and we will arrange the details. I hope we will be able to talk soon. Kwaku

1 / 5 Share

April 4, 2023

App used to function well but lately the app has been assigning the same barcode to different products resulting in duplicate items with the same UPC. Support is horrible and still have not received a valid explanation or fix.

Store

Veiled

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi, A week ago, we sent you an email explaining this unfortunate situation; in the same way, a version of the app was launched with the solution to this situation last week. We constantly work so that our users do not have bad experiences with our application since your satisfaction is our primary objective. We would love to have a call with you to solve this once and for all. Best, Kwaku

1 / 5 Share

March 26, 2023

uMA PORCARIA DE PROGRAMA! COLOQUEI, NÃO FUNCIONOU, O GOOGLE DETECTOU ERRO! E AGORA ESTOU TENDO QUE ENTRAR DE PRODUTO EM PRODUTO APAGANDOS OS CÓGISO PORCARIAS GERADOS! NAO SME

Store

Azzura

Using app

About 1 hour

Total reviews

4

Average rating

4.0

Developer Reply

Hi, I'm sorry to hear that you were having problems with our app. We would love to schedule a call to help you get started. You can email us at [email protected], and we will arrange the details. I hope we will be able to talk soon. Kwaku

5 / 5 Share

Feb. 2, 2023

Really big thank you for the best assistance receiving from Adriana for my store, she helped me on my products barcode.

Using app

2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

Some minor glitches, but overall I am very happy with this app and the ability to print the barcodes for my products. The effectiveness of the development team is exceptional. Any problems you have, they get on it straight away. That kind of customer service is hard to come by these days.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2022

I'm new to the app, but the customer service is exceptional and it seems to do all I need at the moment.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2022

Adriana is amazing. Whenever I hop on for help she responds and helps out right away! This app has been amazing!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 30, 2022

Pues parece que va genial, pero eso ya lo veré, pero ahora si os digo claramente, el personal de soporte es increiblemente efectivo, en concreto adriana es para ficharla y quitarsela a kodbar, enhorabuena al que haga la seleccion de personal porque aqui, estuvo fino fino.

Using app

18 days

Total reviews

11

Average rating

5.0

5 / 5 Share

May 25, 2022

Son un grupo de ayuda bastante serio, se comprometen a ayudar y resuelven todas las dudas al instante con chat directo de una persona real. Mi empresa agradece la dedicación y acompañamiento constante para que todo nos marche bien.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2022

I am very grateful to be working with Kodbar. They have bent over backwards to accomodate my customization needs for my retail store. Literally, no other bardcoding app was able to facilitate what I needed to have done. The Kodbar team has incredible communication, and has been on top of everything I have asked them to do for me. I am so pleased to be working with them. HIGHLY RECOMMMEND!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

2 / 5 Share

Jan. 10, 2022

Disappointed. Asked several times to change our payments into monthly instead of annually and it has not been changed. Very hard to get support on the board with an issue after we purchased different bar codes the app and printer just would not recognize them and would appear blank. Would not recommend. We uninstalled app as unfortunately it was not useful. Kodbar: Your Barcode Manager (Uninstalled) paid $180.00 Standard: 2021-08-16 - 2022-08-16

Using app

5 months

Total reviews

4

Average rating

4.3

Developer Reply

Hi, My name is Kwaku, the developer of Kodbar. I'm sorry to hear that your problems were still unsolved even though you reach support. I would love to have a call with you so that we could solve this issue together once and for all. Feel free to book a meeting on my calendar here so that we can take care of this together: https://calendly.com/nowinstore/60min?month=2022-01 Best, Kwaku

5 / 5 Share

Aug. 12, 2021

After a few issues with the app, I got very good help from Adriana. Everything is working perfectly now and this app saves me so much time in my process! Thank you again Adriana!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi, I'm sorry to hear that you are having problems with our app. We are located on the east coast of Canada and we received your message at 2am which is the reason why we weren't able to reply immediately. One of my associates will take care of your issue ASAP. Best, Kwaku

5 / 5 Share

Feb. 4, 2021

When I first started using this app, I made the mistake of selecting the option of having the app auto-assign barcodes instead of buying barcodes and uploading a CSV document. The barcodes that were assigned were not valid on Google. I contacted the developer and they immediately got started on a fix for me to remove all of the barcodes that were assigned incorrectly so that I could upload my CSV document and have the correct barcodes get assigned. While I do wish the instructions were a little more clear in the beginning, I am very happy with how they handled my goof up. All of my products now have the correct barcodes and are uploaded to Google. They get a 5-star review from me.

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 13, 2020

Dont waste your time Unfriendly impossible to use Basic things like save keys add a place to see your templates choose printers etc.. are not there

Using app

12 minutes

Total reviews

10

Average rating

1.4

Developer Reply

Hi, I'm sorry to hear that you weren't had trouble using our app especially since we did a lot of efforts to create a seamless integration to the Shopify admin interface. Most of our features are accessible through the More Button from the different menus of the Shopify admin interface. Maybe this is the reason why you couldn't find the features you are looking for. Do not hesitate to contact us on chat if you need any assistance. Best, Kwaku

2 / 5 Share

Nov. 17, 2020

I downloaded this app in June and spent a ton of money to barcode everything around $600 and for some reason the sight went down in September and I have not been able to barcode anything this it since.

Using app

8 months

Total reviews

2

Average rating

3.5

Developer Reply

Hi, I'm sorry to hear that you are having trouble with our website. Our site experienced some slowdowns during the month of September for a few hours but since then we upgraded our database and everything is up and running and no user reported any issues. I just sent you a collaborator access request so that I can take a look at your issue and solve it myself. You should also know that each time you have a problem you can reach us on our live chat and even if no operator is connected we will reply to your message within the next 24 hours. Best, Kwaku

1 / 5 Share

Oct. 30, 2020

I bought the basic plan - paid for a year's subscription - to find out that I cannot print the barcodes unless I upgrade. There are cheaper options on the Shopify App Store.

Using app

15 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, I'm sorry to hear that you noticed that after subscribing but it's indicated both on our Shopify page and our Pricing page that printing is available starting the Standard plan. While you may find cheaper solution on the App Store, they do not offer as much design customization for the barcodes and they don't offer the same level of integration that our app with the Shopify admin interface (print all barcodes from specific orders with a click, print barcodes from a selection of products, ...). Best, Kwaku

5 / 5 Share

Oct. 25, 2020

Just installed the app and so far it's been very easy to use. Hoping this will solve several functions and streamline our operations.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2020

The first time I added the app it worked great then started adding more products then it stopped being connected and didn't add any of the missing barcodes review update 10/20/2020 6:46 am after uninstalling the company immediately reached out to me to apologized for the problem and offered to help fix the problem immediately and for that, they are worth more than 5 stars, that made me into a customer

Using app

6 days

Total reviews

5

Average rating

4.8

Developer Reply

Hi Melton, I'm sorry to hear that you are having problems with our app. You are the only one reporting this issue so I think it can be easily solved. If you want I can request a collaborator account to solve this issue for you. Best, Kwaku