All reviews

Rating Breakdown

  • 5
    50% (10 ratings)
  • 4
    5% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    15% (3 ratings)
  • 1
    30% (6 ratings)

Reviews with Text

  • 100% (20)
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2 / 5 Share

July 24, 2025

We have been using the app for quite some time. Everything was working fine until we needed support after importing new codes. Support seems no longer to exist: it is not possible to create a ticket on their ticket platform because the “product” is not recognized. Likewise, emails sent to the email address provided in the Shopify app store remained unanswered. It therefore looks to us as if the app has been abandoned. We will now switch to an alternative app.

Using app

Over 2 years

Total reviews

24

Average rating

4.5

1 / 5 Share

April 10, 2025

This app is down, has been down for 3 days, and my message to support has not been answered.

Using app

Almost 5 years

Total reviews

6

Average rating

3.0

Developer Reply

Hi, We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine. We'd love to have a call with you to resolve this once and for all. Best, Kwaku

1 / 5 Share

April 9, 2025

No support!!!! The app has been down and is still down during the hole day. We have been writing support to know what's going on and how long it will take before it's up running again.... but no answer!!! This app is not reliable! Our work has been stalled the hole day due to Kodbar being down.

Store

BERG

Using app

Over 4 years

Total reviews

4

Average rating

4.0

Developer Reply

Hi, We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine. We'd love to have a call with you to resolve this once and for all. Best, Kwaku

5 / 5 Share

March 4, 2025

Kodbar saved me!! We had a messy list of UPC's and they went above and beyond to help is figure out which ones we could use and which ones we could not, it took days to resolve this and they were so kind and helpful!

Using app

About 2 years

Total reviews

9

Average rating

4.9

1 / 5 Share

May 13, 2024

Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.

Using app

About 5 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi, My name is Kwaku, I'm one of Kodbar co-founders. I'm sorry to hear that you were having trouble configuring your labels with our support team. Our App was actually generating the correct label size so the issue was probably due to your browser settings on the print configuration screen. 9 times out of 10, it's either a wrong selection of paper format on this screen or a configuration issue on the same screen (ex: margin added to printed label, ...) Concerning your payment, I double checked with our team and you haven't been charged at all. If you have any doubt, you can always reach out to our support team. Best, Kwaku

1 / 5 Share

April 4, 2023

App used to function well but lately the app has been assigning the same barcode to different products resulting in duplicate items with the same UPC. Support is horrible and still have not received a valid explanation or fix.

Store

Veiled

Using app

Over 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hi, A week ago, we sent you an email explaining this unfortunate situation; in the same way, a version of the app was launched with the solution to this situation last week. We constantly work so that our users do not have bad experiences with our application since your satisfaction is our primary objective. We would love to have a call with you to solve this once and for all. Best, Kwaku

5 / 5 Share

Feb. 2, 2023

Really big thank you for the best assistance receiving from Adriana for my store, she helped me on my products barcode.

Using app

3 days

Total reviews

28

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

Some minor glitches, but overall I am very happy with this app and the ability to print the barcodes for my products. The effectiveness of the development team is exceptional. Any problems you have, they get on it straight away. That kind of customer service is hard to come by these days.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2022

Adriana is amazing. Whenever I hop on for help she responds and helps out right away! This app has been amazing!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2022

Son un grupo de ayuda bastante serio, se comprometen a ayudar y resuelven todas las dudas al instante con chat directo de una persona real. Mi empresa agradece la dedicación y acompañamiento constante para que todo nos marche bien.

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2022

I am very grateful to be working with Kodbar. They have bent over backwards to accomodate my customization needs for my retail store. Literally, no other bardcoding app was able to facilitate what I needed to have done. The Kodbar team has incredible communication, and has been on top of everything I have asked them to do for me. I am so pleased to be working with them. HIGHLY RECOMMMEND!

Using app

About 1 month

Total reviews

3

Average rating

5.0

2 / 5 Share

Jan. 10, 2022

Disappointed. Asked several times to change our payments into monthly instead of annually and it has not been changed. Very hard to get support on the board with an issue after we purchased different bar codes the app and printer just would not recognize them and would appear blank. Would not recommend. We uninstalled app as unfortunately it was not useful. Kodbar: Your Barcode Manager (Uninstalled) paid $180.00 Standard: 2021-08-16 - 2022-08-16

Using app

5 months

Total reviews

4

Average rating

4.3

Developer Reply

Hi, My name is Kwaku, the developer of Kodbar. I'm sorry to hear that your problems were still unsolved even though you reach support. I would love to have a call with you so that we could solve this issue together once and for all. Feel free to book a meeting on my calendar here so that we can take care of this together: https://calendly.com/nowinstore/60min?month=2022-01 Best, Kwaku

5 / 5 Share

Aug. 12, 2021

After a few issues with the app, I got very good help from Adriana. Everything is working perfectly now and this app saves me so much time in my process! Thank you again Adriana!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi, I'm sorry to hear that you are having problems with our app. We are located on the east coast of Canada and we received your message at 2am which is the reason why we weren't able to reply immediately. One of my associates will take care of your issue ASAP. Best, Kwaku

1 / 5 Share

Dec. 13, 2020

Dont waste your time Unfriendly impossible to use Basic things like save keys add a place to see your templates choose printers etc.. are not there

Using app

12 minutes

Total reviews

10

Average rating

1.4

Developer Reply

Hi, I'm sorry to hear that you weren't had trouble using our app especially since we did a lot of efforts to create a seamless integration to the Shopify admin interface. Most of our features are accessible through the More Button from the different menus of the Shopify admin interface. Maybe this is the reason why you couldn't find the features you are looking for. Do not hesitate to contact us on chat if you need any assistance. Best, Kwaku

2 / 5 Share

Nov. 17, 2020

I downloaded this app in June and spent a ton of money to barcode everything around $600 and for some reason the sight went down in September and I have not been able to barcode anything this it since.

Using app

5 months

Total reviews

2

Average rating

3.5

Developer Reply

Hi, I'm sorry to hear that you are having trouble with our website. Our site experienced some slowdowns during the month of September for a few hours but since then we upgraded our database and everything is up and running and no user reported any issues. I just sent you a collaborator access request so that I can take a look at your issue and solve it myself. You should also know that each time you have a problem you can reach us on our live chat and even if no operator is connected we will reply to your message within the next 24 hours. Best, Kwaku

5 / 5 Share

Sept. 22, 2020

Very user-friendly. It was easy to generate barcodes for my products and print & customize my barcodes on my labels. I also like the fact that you can easily print all barcodes from a specific order in one click.

Store

Asigbe

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

Find this App great, been using it for about a month now - asked them to add a specific label size one evening and it was ready for me by the next morning. Easy to change layout of text/barcode/sku/price etc on the labels. Exactly what I needed! Thanks

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 6, 2020

Absolutely terrible. Doesn't do anything and has a terrible interface. Don't waste your time and money. Bullshit.

Using app

8 minutes

Total reviews

7

Average rating

4.4

Developer Reply

Hi Aiden, I'm sorry to hear that you had a bad experience with our app. We saw that you wanted to print custom size labels, descriptions, and add images to send them to your customers. This is actually not the purpose of our App. The main focus of our App is to automatically generate and assign barcodes to products. We do also offer the possibility to print those barcodes on small labels so that you can stick them on products but since you want to print larger labels with more information and images, you will need to use the barcode feature of our other app. You can find it at the following location: https://apps.shopify.com/automatic-catalog-builder Please let us know if you have any questions. Best, Kwaku

5 / 5 Share

June 9, 2020

So easy to use and takes the hard work out of creating barcodes and prints them off effortlessly. great app

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your review. We really appreciate it! By the way, we tried to reach you by email but it bounced with an error message saying that your email is misconfigured. Concerning your requests, we will add your label by tomorrow and get back to you when it's done. Adding images is already on our roadmap for a release planned for mid/end July but you could add a feature request from Kodbar dashboard to speed up the release.

4 / 5 Share

April 30, 2020

This is day one of using "Kodbar: Your Barcode Manager" seems like a very seamless process! We'll see how it works!

Using app

4 minutes

Total reviews

4

Average rating

4.3

Developer Reply

Hi Milton, Thank you for your rating. We just released our app last week and we would love to have your feedback. Please let us know if you have any feature requests, ideas, or anything else that we could improve to get a 5-star rating from you. Cheers, Kwaku