Bazaarvoice Reviews & Photos
Bazaarvoice Reviews & Photos
Rating
2.8
feedback
6
chart
#3,561
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
67%
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More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed, with some users expressing dissatisfaction and others praising certain aspects of the app. One common complaint is the difficulty in collecting reviews and the lack of functionality to incentivize customers to leave reviews. Users have also mentioned issues with the review collection platform being cumbersome and slowing down the site. On the positive side, some users appreciate the support provided by the team, the smooth implementation on Shopify, and the design and presentation of reviews on their site. However, the high cost of the app has been a concern for some, expecting better service for the price.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 24, 2025
Our review collection went down 75% - It's a horrible review collection platform and horribly cumbersome ux to use. We were promised that we would be able to incentivize reviews which we knew was key for us, but they actually have no way to do that -- they sold us the klayvio integration as the way to do it claiming our success manager would help us set it up to send, but there is not a way to incentivize reviews unless you send customers individual codes one by one which is not a workable solution or use one code that then can be picked up by coupon sites. It's also very heavy on site and slows things down. We do see a benefit from review syndication with partners, but If there was another way to syndicate reviews we'd opt out. We are in the process of switching to use another partner for review collection and just use them syndicate. It's more expensive but the ROI will be much better because their review collection is so poor.
Dec. 2, 2024
Our team is very pleased with the implementation of this app on our Shopify store. The Bazaarvoice team provided excellent support, ensuring we had everything needed for a smooth transition. The design and presentation of the reviews on our site are fantastic, and we especially love the functionality of filtering reviews provided by their team.
Feb. 16, 2024
Implementation went well and there is an experienced team to help with Shopify installation. App works well with Shopify integration. Team can help with some customizations if certain options are not available. However, it is super expensive so I would expect white glove treatment if we are paying that amount. If you have the budget, this is a great option.
Dec. 9, 2022
Would not recommend. Review emails are poor. Cannot move Q&A function up on the page to a place that is reasonable. Reviews/stars do not show up in all places. Overall a very poor review tool for Shopify. The only reason we use it is for the syndication on other e-comm channels. If it were not for that, we would not use it.
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