Bazaarvoice Reviews & Photos
Bazaarvoice Reviews & Photos
Rating
3.7
feedback
5
chart
#3,980
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
80%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some positive and negative aspects highlighted by users. Positive feedback includes excellent support from the Bazaarvoice team, smooth implementation, and fantastic design and presentation of reviews on the site. Users appreciate the functionality of filtering reviews provided by the team. On the other hand, negative feedback mentions high costs, poor review emails, limitations in customization options, and issues with the visibility of reviews and stars on the site. Some users also express frustration with the lack of customer support and a significant decrease in the number of reviews since switching to this app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 2, 2024
Our team is very pleased with the implementation of this app on our Shopify store. The Bazaarvoice team provided excellent support, ensuring we had everything needed for a smooth transition. The design and presentation of the reviews on our site are fantastic, and we especially love the functionality of filtering reviews provided by their team.
Feb. 16, 2024
Implementation went well and there is an experienced team to help with Shopify installation. App works well with Shopify integration. Team can help with some customizations if certain options are not available. However, it is super expensive so I would expect white glove treatment if we are paying that amount. If you have the budget, this is a great option.
Dec. 9, 2022
Would not recommend. Review emails are poor. Cannot move Q&A function up on the page to a place that is reasonable. Reviews/stars do not show up in all places. Overall a very poor review tool for Shopify. The only reason we use it is for the syndication on other e-comm channels. If it were not for that, we would not use it.
Thank you for sharing your feedback with us. It looks like we've been working through your concerns with you offline, but please let us know if there's anything else we can do to better support you and your team.
Nov. 27, 2022
The sales team will promise you lots of benefits over Yotpo, but when you try to reach out to customer support after signing a contract, you cannot reach anyone. The number of reviews have gone down by 94% since switching. I cannot wait to go back to my previous review app.
We appreciate you taking the time to leave a review and to meet with our team to chat through your concerns. We're glad we were able to agree on tactical next steps to keep things moving in a positive direction. If there's anything else we can do, give us a shout.
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