Bazaarvoice Ratings & Reviews
Bazaarvoice has received a mix of positive and negative reviews from ecommerce merchants who have installed the app on their Shopify stores. Positive aspects highlighted by users include the fantastic onboarding experience, quick and easy implementation, and the positive impact on conversion rates and user engagement. Users also appreciated the responsive customer service and the design and presentation of reviews on their sites. However, negative feedback focused on issues such as struggles with review syndication, lack of key features like a rating filter, clunky platform interface, and rigid contracts that hindered flexibility for businesses. Some users also expressed disappointment with the decrease in review collection and poor customer support.
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In early 2026, we moved to Bazaarvoice from Stamped.io. We had a fantastic onboarding experience with their team - they communicated well, answered all of our questions, and made our transition as smooth as possible. They even met our tight timeline request! The platform continues to improve it's integration with Shopify & and their team does a great job of making us aware of these. Great app & experience!
Very easy and quick implementation!
We recently migrated from Yotpo to Bazaarvoice and the entire experience was so smooth. The onboarding process was fast, well organized, and much easier than we expected. The Bazaarvoice team handled nearly everything for us, making the transition very low lift. Our account manager was fantastic—very communicative, responsive, and helpful throughout the entire process. Whenever we had questions, the team was quick to respond and made sure everything stayed on track. Overall, it was a great experience and we’re very happy with the switch and would highly recommend!
Once the reviews are up, they look great! But syndication is always a struggle. It is really like pulling teeth to get the reviews syndicated
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