Urban Couture review for BDroppy Fashion Dropshipping
Jan. 2, 2023
They pay more attention to what people comment on the application page here on shopify than to solve customer problems through the support itself, I've been waiting for a response for several days and so far nothing, I purchased the plan that would give me access to the plugin to be able to use it here in shopify, plugin which doesn't work properly and has already failed me twice in less than a week, I waited 5 days to import the products I selected and it didn't import, I had to reinstall the plugin to start importing the products minimally well, still full of errors, but at least usable, when I went to check and add more products I noticed that the same products had not been updated in a period of 4 days I contacted support and it's been 5 days without any sign of life from them, today I tried to import 300 more products and of these not even 1 was imported. They sell a service, they don't support customers, for my part I won't renew the subscription if nothing is done and I really hope they do something because this works or else it's an authentic SCAM.
Hi Urban Couture, we are sorry that you encountered these problems but we have solved them, in fact thank you for your report because it helped us to make improvements to the app. Since the launch day we have had a lot of requests and this in some cases may have caused slowdowns in the business but we can tell you that we are continuously working to align the app with the requests of our customers. We will be more than happy to have you still with us alongside your business with Shopify! The BDroppy Team
