BeProfit ‑ Profit Analytics
The reviews for the BeProfit Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include accurate profit tracking, helpful support, detailed analytics, and ease of use. Users appreciate the platform's ability to provide clear insights into their business performance and help in making informed decisions. On the other hand, negative reviews mention issues with billing support, misleading profit reporting, slow response times from customer service, and difficulties in canceling subscriptions or obtaining refunds. Some users also expressed frustration with the lack of transparency and unresponsiveness of the support team.
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Someone installed this app in 2023 and company has been paying $720 per year since --- never used. They will not respond to my emails and will not cancel the subscription or refund even though I requested cancellation prior to being charged.
Great app and tracks profit accurately. Would recommend it for sure!
Worst experience ever, been charging me for months despite contacting them about cancellation. Now i've contacted them for a refund for the past 3 months they've been charging me, and I havent been using their service - they told me they'd refund me but in reality they only refunded a third of what they actually charged me. Now despite telling them to cancel any upcoming payments and the subscription, they have the audacity to charge me £73. The support team also told me "It's like Netflix, if you forget its not our fault." Which is by far the craziest thing I have ever heard!! Shows how much they care about customer service, all they want is to grab your money. Disgusting. Do not use this app!
Hi Eriks, we're sorry this experience was frustrating. To clarify for anyone reading: BeProfit does not control billing directly, all charges are processed by Shopify. Like any subscription service, cancellation must be initiated by the account holder. We are unable to cancel a subscription on a merchant's behalf, and we'd encourage anyone with billing concerns to also reach out to Shopify directly. Once we were made aware of the situation, we ensured all charges were refunded in full and contacted Shopify on your behalf to confirm the subscription was closed. We hope this provides some clarity, and we wish you all the best.
Very disappointed with the billing support experience so far. The subscription cancellation issue remains unresolved despite multiple follow-ups. The process has been unclear and unnecessarily stressful.
Hi, we're sorry to hear about the frustration this caused. We can confirm that a full refund has been processed and your subscription has been cancelled. We appreciate your patience and hope this resolves things for you. Please don't hesitate to reach out if there's anything else we can help with.
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