BeProfit ‑ Profit Analytics
Boost Profits with Real-Time Analytics, Insights and P&L
Rating
4.5
feedback
192
chart
#424
All reviews
Review RSS Feed
Aug. 18, 2025
Hi there, we noticed you left a 1-star review after just using BeProfit for 15 mins. We'd really love to understand what went wrong during your onboarding so we can make it right. Our support team is here to help you get set up properly and ensure the app works well for your business. Could you reach out to us at [email protected] so we can assist you? We're committed to making sure every customer has a great experience.
July 30, 2025
Horrible, I had the app for one day. I wanted to deactivate my account since this isn’t for my liking and the chat support was a joke. They refused to help me deactivate my account and kept leaving me on read. Beware.
Feb. 10, 2025
This is not a trustworthy company. I installed this app via Shopify, but never initiated a free trial. Instead, I emailed back and forth with their support and they agreed to give me a much longer 45 day trial. This was not through shopify, but through the app developer directly. They NEVER stated they would begin charging me automatically after the 45 days were over. I have the full email thread as evidence. There is no gray area here. They never stated this. I did not realize they were charging me ($449 per month!) for 2 months. When I realized 4 days after the 2nd charge, I contacted them. They refused to refund me. They said the charge was processed through Shopify and they could not do anything. Howeve, this was abolutely not true. I contacted Shopify support and they confirmed the the charges were NOT processed through Shopify. I again contacted this developer and they again refused to do anything about this. I never provided credit card information directly to this developer. NEVER. This means the app developer utilized credit card info from Shopify to illegally charge me directly. I have informed American Express and they will be investigating. I also plan to escalate this issue with Shopify. Shopify should not allow app developers to leverage credit card information from Shopify to charge separately. This should be illegal. Let's hope a company this shady is not allowed to continue providing services for Shopify.
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. We extended your free trial to 45 days—well beyond the standard trial period—to give you additional time to evaluate the platform. As with all trials, the subscription automatically begins at the end of the trial unless canceled beforehand. This information was clearly displayed on the payment confirmation page when activating the extended trial, including the exact date and amount of the upcoming charge. Regarding the billing, all charges were processed through Shopify as part of your app subscription. We (or any other Shopify vendor) do not have direct access to or control over billing outside of Shopify’s system, nor do we store or process payment details independently. Shopify handles all app charges via their platform, and any concerns regarding billing can be further verified through Shopify Support. While we were unable to process a refund, we offered to credit your payments toward a future plan and provide an additional two free months when you're ready to move forward. We understand this may not have been the resolution you were hoping for, but we stand by our policies and remain open to working with you in the future should you decide to continue using BeProfit. If you have any further questions, feel free to reach out.
Feb. 3, 2025
I had a terrible experience with this app. I requested a refund on the same day that the services were due to renew, as we no longer needed them. To my surprise, the refund was rudely declined. When I asked why, I was told it was because of their "policy." However, after reviewing their terms and conditions carefully, I could find no mention of a no-refund policy. It seems like they simply make up policies on the spot to avoid giving refunds. I find it incredibly frustrating and unprofessional that they declined my request without providing clear justification or referencing their actual policies. Transparency is key, and this app lacks that completely. I will not be using their services again, and I highly recommend others to be cautious before committing to anything with this company.
Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered and for the lack of clarity regarding our refund policy. Your feedback has been invaluable. After discussions with our team, we've reviewed and updated our policies to ensure they're clearly communicated in our terms and conditions. The situation you described doesn't reflect the level of service and transparency we aim to provide. We would welcome the opportunity to make this right. If you're open to it, I'd like to connect you with our onboarding specialist to discuss your specific situation and explore options that might better meet your needs. We're constantly learning and improving based on customer feedback like yours. Please feel free to reach out to us directly at [email protected] if you'd like to discuss this further. Again, we apologize for your experience and appreciate your honest feedback.
June 22, 2025
I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message
Thank you for the review and sorry for the bad experience. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to hear what is not working for you and help you set up your account to understand you profitability. Please contact our support and ask to setup a call with us.
July 31, 2024
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
Thank you for the review and sorry for the bad service. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to discuss your needs and challenges, and going back to giving great service. Our App is still one of the leading in the industry and with the acquisition we plan to make it even better. Please contact our support and ask to setup a call with us.
April 17, 2024
At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.
Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users. Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.
April 2, 2024
Super Bad Experience. Staff super slow to respond. I get one response a day.... On March 7th I noticed Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate They said they have escalated but its been a week and half for it to get here. Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case. We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short. Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.