Toxic Envy Boutique review for BeProfit ‑ Profit Analytics
Feb. 3, 2025
I had a terrible experience with this app. I requested a refund on the same day that the services were due to renew, as we no longer needed them. To my surprise, the refund was rudely declined. When I asked why, I was told it was because of their "policy." However, after reviewing their terms and conditions carefully, I could find no mention of a no-refund policy. It seems like they simply make up policies on the spot to avoid giving refunds. I find it incredibly frustrating and unprofessional that they declined my request without providing clear justification or referencing their actual policies. Transparency is key, and this app lacks that completely. I will not be using their services again, and I highly recommend others to be cautious before committing to anything with this company.
Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered and for the lack of clarity regarding our refund policy. Your feedback has been invaluable. After discussions with our team, we've reviewed and updated our policies to ensure they're clearly communicated in our terms and conditions. The situation you described doesn't reflect the level of service and transparency we aim to provide. We would welcome the opportunity to make this right. If you're open to it, I'd like to connect you with our onboarding specialist to discuss your specific situation and explore options that might better meet your needs. We're constantly learning and improving based on customer feedback like yours. Please feel free to reach out to us directly at adam@runviably.com if you'd like to discuss this further. Again, we apologize for your experience and appreciate your honest feedback.
