Arbeit Schuhe review for BeProfit ‑ Profit Analytics
July 20, 2023
i have been trying to work with them for the last 4 months to fix this issue but same problem every month. 1) App disconnects from the different Ad channels like FB, Google, Bing. Everytime i login i have to manually connect the ad accounts to the app. Yo will see error on Dashboard or with the ad channel that ad accounts have been disconnected. you would assume after 4 months of continuously reporting same issue, they would be able to fix that. 2) App shows wrong Ad spend. Since app disconnect from different ad accounts, it stops recording the new Ad spend. Even after connecting again, it doesn't pull the old spend and you have to manually contact their customer support to pull the old data. Basically to run this app, you need to hire a VA, who can manually connect the ad accounts with their app every day, and also manually verify the ad spend every day. Just imagine the stress you have to deal with everytime you login to their app to deal with the 2 issues every time before you can see the correct data. After that just imagine the amount of time you need to spend if you have multiple stores because you have to do the same thing on every store.
Dear Customer, I'm Eden, the CEO of Beprofit. I'm truly sorry for the difficulties you've experienced with our app. Your feedback is crucial to us, and we understand that we must improve. Our mission is to gather your financial data from various sources into one convenient location. This complex task is highly dependent on third parties and can present challenges. In response to your concerns, we've increased our monitoring measures and added retry mechanisms to enhance the user experience without compromising the data accuracy. We've escalated your concerns to our technical team for immediate investigation. In the meantime, our senior technical support will be in touch shortly to assist you directly. Thank you for your patience and your invaluable feedback. Best regards, Eden, CEO, Beprofit
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