Fast Food Drop 2 review for Better Shipping
April 6, 2016
i tried setting up this app over 3 days, to help with bespoke shipping rates. It couldn't do what i needed. Shopify can't give any input on the setting up. Overtime i emailed the app developers, they took at least 18 hours to respond. They're in Australia and only responded on their time, so i had no interaction with them whilst trying so hard to set it up. In the end I just gave up and dismissed it. Up to now I'm still not sure if this app is what i need, as I've had no consistent help with the set up. Wouldn't recommend this app.
We’re sorry that you had a frustrating experience with the app! We really take pride in our customer service and we aim to respond to all emails within 24 hours, and usually a lot sooner! We’ve since updated our help guide and have included several tutorial videos! We’re always happy to provide any further instructions that you need on specific shipping scenarios too. If you would like to try the Better Shipping app again please just let me know!
