Bigblue ‑ All in one logistics for Shopify

Bigblue ‑ All in one logistics

Fully integrated logistics and shipping for SMBs

Rating

5.0

feedback

15

Reviews

chart

#2,358

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    7%
  • Less than a year
    80%
  • More than a year
    13%

Reviews Summary

The reviews for the Bigblue app are overwhelmingly positive, with users praising the platform for its seamless integration with Shopify, real-time order control, smooth logistics management, and efficient customer service. Users appreciate the ease of use, accuracy in inventory management, and the time-saving features for returns and exchanges. The app has been described as a game-changer for businesses looking to automate their logistics and focus on marketing and sales. Customers have reported fast delivery times, impeccable packaging, and a hassle-free returns process, leading to positive feedback and increased customer satisfaction.

Highlights

Seamless integration with Shopify
Efficient logistics management
Customer service excellence
Ease of use and accuracy in inventory management
Time-saving features for returns and exchanges

Rating Breakdown

  • 5
    100% (15 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 25, 2022

We have been working with Bigblue for some time now and we could not be happier. The team, the managers, the processes, and the platform exceeded our expectations. The integration with Shopify was very smooth, and the team was there to help at all times with the transition. The platform itself is very easy to use, and it allows you to have control of all your orders in real-time. If an order has a problem, you can contact your account manager or customer service team through the platform or via slack, and they respond quickly. Since we migrated, we have been able to put our logistics on auto-pilot and focus on marketing and sales. We can rest assured that delivery dates are always met, they treat the merchandise impeccably, the customer receives the parcels in good conditions and our product is stored in clean (and ultra-modern) facilities - we visited their facilities in Spain recently and were in awe to see how they store our product (we sell clothes); we could not ask for more. Also, the accuracy on inventory quantities is a game-changer for us (not more over-selling or mistakes in inventory!). Our customers are delighted because they receive the merchandise super-fast, and, although we were afraid that it would be a downer for our client not to receive our parcel with our signature perfume and our handwritten note, we have been flooded with positive customer reviews about the delivery process. Exchanges and returns management has also been simplified, which is a great time saver for us. We hardly receive questions from clients about the process because it is very easy and clear. How does it work? The customer receives a delivery note with a QR from which they can directly access the returns portal. When entering the portal they can choose return or store credit, subtly, they are encouraged to choose store credit if they want to make exchange (in our case 35% of returns are choosing it) and Bigblue automatically generates a gift voucher that is issued 24 hours after the customer hands the parcel to the courier -they don't even have to wait for the merchandise to be received at Bigblue. Upside? The vouchers might even end generating more sales as people add more things to their cart. This process is perceived as an exchange by our clients and generates very little friction. If you are considering it, I would not hesitate.

Using app

About 2 months

Total reviews

13

Average rating

5.0

5 / 5 Share

July 5, 2021

Top notch tech platform allowing us to scale big time and reduce lead time between order fulfillment and delivery. Serious player compatible with ambitious store owners ! Definitely recommend if you're aiming to set your business on auto pilot

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 3, 2021

Plus qu'une application, c'est un réel service 5 étoiles. L'application permet d'avoir une vision complète sur toute la logistique. Le paramétrage est assez intuitif, le mapping est complet et la visibilité sur les stocks est simple, les délais sont respectés. L'équipe est 100% disponible, le travail est bien fait et des initiatives sont toujours prises pour nous éviter des coûts supplémentaires en prenant en compte l'expérience client. C'est un vrai plaisir d'avoir trouvé un vrai partenaire logistique solide, capable d'écouter et de proposer des services de qualités pour ses clients. N'hésitez pas à demander des informations, la qualité du service permet de Scale sans problèmes logistiques et se concentrer sur notre coeur de métier.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2021

Travailler avec l'app Big Blue rend enfin la logistique fluide et transparente. L'app est très bien conçue, tous les process sont fluides et l'équipe est réactive et consciencieuse. Je recommande fortement !

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

May 10, 2021

Our company is using the app for 5 months now. Really intuitive and easy-to-learn ! 100% recommended !

Store

Zèta

Using app

4 months

Total reviews

5

Average rating

4.4

Developer Reply

Thank you so much for your review! We are very glad that you like the app and that you take advantage of it so well to bring the best delivery experience to your customers.

All reviews

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