EDV-Guru review for BigBuy ‑ Dropshipping carriers
May 8, 2024
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work. 10.4.2024: No answer until today Hotline is giving after 6 tries of Calling an Notification to another Department (in my eyes a ridiculous Service! They are seems to be a ripping of Scam) 25.4.2024: 1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke. 7.5.2024: Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!! 8.5.2024: No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference! Today i canceled the paying contract. Summary: Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time. If there would exist 0 star, i would rate it with zero stars! Trustful Partner looks different!
Edit: 12/04/2024 Our hotline is available at this number: +34 96 115 04 22 Monday to Thursday: 9am to 3pm Fridays: 9am to 2.30pm We will contact you directly. We kindly request you stop your defamation. ---- Dear Partner, We are sad to read your words. Our team will shortly get in touch with you to investigate your case and help you. We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner. We are at your disposal. BigBuy team ---
