BigBuy ‑ Dropshipping carriers

Ich kann mich den schlechten Bewertungen leider nur anschließen. Absolut ärgerlich ist, dass die Kostenstruktur nicht klar genug kommuniziert wird. Man verliert Zeit mit Einrichtung, API-Key, Produktimport, Apps und Testbestellungen, nur um dann festzustellen, dass für eine sinnvolle Shopify-Anbindung weitere kostenpflichtige Pakete nötig sind. Für kleine Shops und Gründer ist das völlig unbrauchbar. Ich empfinde das als intransparent und extrem frustrierend. So kann man nicht seriös planen oder starten. Für mich war das verschwendete Zeit, unnötiger Stress und eine große Enttäuschung.

After a year as a paying B2B customer (ID 841940), I strongly warn other sellers. In May–June 2026 I was charged six duplicate payments of €89 (€534 total) with no order, invoice or service behind them. BigBuy admitted in writing these charges are "not associated with any order number" and "not recorded in our system" — yet kept the money and refused to refund. My €163.23 wallet balance withdrawal was then delayed, in their words, due to "company restructuring." They close support tickets as "resolved" without resolving anything. I am now recovering funds via bank chargeback and filing regulatory complaints. Check the company's filings and the most recent reviews before paying anything.

We had high hopes for BigBuy, but unfortunately our experience was extremely disappointing. Setting up the integration was relatively quick and straightforward. After that, however, everything went downhill. Their product categorization is incredibly confusing and, in practice, almost unusable. We ended up creating our own smart collections based on keywords in product titles because relying on their categories simply wasn't an option. The quality of the product data is all over the place. Some products have detailed descriptions, while others barely contain any useful information. Even worse, some product images include Spanish text embedded directly into the images, making them unsuitable for many international stores. Another major issue is the complete lack of filtering options in their product feed. For example, there is no way to exclude products that require batteries or mains power. This forced us to spend countless hours manually identifying and removing products that didn't fit our business. Eventually, after a significant amount of work, we launched our store with around 8,000 SKUs and opened it to customers. We also placed a test order to understand the actual customer experience and to verify the delivery times we could communicate to our customers. The package eventually arrived at our local post office **three weeks** after the order was placed. During that entire period, we received virtually no shipping updates, despite being treated as the end customer in the process. We weren't even notified when the parcel was ready for collection. To make matters worse, the packing slip gave no indication whatsoever that **our company** was the sender of the package. From the customer's perspective, there was nothing linking the shipment to our business, which creates a confusing and unprofessional buying experience. The packaging itself was equally disappointing. The parcel arrived in what looked like a generic silver plastic mailer—the kind commonly associated with low-cost marketplaces such as Temu or Shein. It certainly didn't create the impression of a premium or professional dropshipping partner, and it reflected poorly on the brand we were trying to build. If you're building a brand that values customer experience and reliability, this simply isn't good enough. A few weeks later, disaster struck. Overnight, approximately 7,800 products disappeared from stock across a large number of different suppliers. When we contacted BigBuy, they explained that demand was high and suppliers were struggling to keep up with production. That explanation simply didn't make sense. Around 99.1% of our entire catalog vanished overnight, with absolutely no indication of when—or if—the products would return. Three weeks later, the inventory situation remained virtually unchanged. At that point, we decided to leave BigBuy. We then requested the return of our prepaid wallet balance, which is required for BigBuy's order system to process customer orders. What should have been a simple refund turned into a two-month ordeal filled with painfully slow responses and poor communication. Overall, BigBuy cost us an enormous amount of time, delayed our launch, and ultimately forced us to rebuild our business around another supplier. We simply cannot recommend BigBuy to anyone looking for a reliable dropshipping partner. Bye bye, BigBuy.

BigBuy is 100% a SCAM. 99% of their products are out of stock and the ones in stock have 1 or 2 in stock. And when i placed an order i waited for more than 23 days, and the order was never even dispatched. I have been reporting this company to Shopify for 4 years and shopify has done nothing about it. shopify openly accepts SCAMMERS on their app store. A company with a 1.1 star rating shouldnt be able to pack garbage, never mind run a dropshipping app on Shopify. Shopify WAKE UP!!!

the worst service that can only be found. orders can be collected about 4 days. Support just terrible they just ignore or say that is not available, but on the site they have. In no case do not cooperate with them only waste money and customers

This is the most Horrible service i ever had in my life i think this company need to be closed and sued ... I am almost 1 year with this service and yet the MIP sinchronization is not working half of the products on the shop is showing as excluded the margins are not correct showing price on my shop much higher than i set it up i constantly need to fix everything manually ... Sorry but i payed for automation service not for manual work ... Customer service gives the AI generated replies ... and never solve the problem the CDON connector which cost me 1000 euros per year never was activated becouse i was not approved with a CDON market place application is still pending and customer service there is not responsive .. How the company can sell the marketplace connectors for this price knowing that the applications can be not approved ????? its a crime to sell something like this without informing the person that the marketplace approval is not guaranteed ... . the Market place can reject your application so what u paid money for???? its impossible to use the connector without the Marketplace approval and the Big Buy does it and charging thousands of Euros for that ....i think this is a CRIME all this people need to go to gail . I Requested for FULL refund and i will take a Legal actions against this company .

Terrible app. Don't waste your money or your nerves.

Exceptionally bad company. We've been waiting for a refund on a canceled test order for three weeks and despite multiple interactions with so-called customer service and ditto promises to make amends, the funds have yet to be returned. Advice: don't do business with BigBuy.

Der Connector funktioniert nicht so wie er ursprünglich sollte. Auch wird dieser nicht mehr überarbeitet.

Descripions, names, picture quality is just bad. Support is pointless and not helpful. Prices mostly same as any other electronics shop. Lot of problems. You pay monthly almost 100€ for what ? Nothing that other suppliers wount give you free. There own webpage is slow and buggy, very annoying to use. Not user friendly. Do not recomend!!!

Bigbuy est une arnaque ! Ne travaillez pas avec eux ! C'est pas une entreprise sérieuse ! MODIF: Et une reponse qui ne reponds absolument pas ! Ca prouve que l'humain a été remplacé par l'IA...

We tested BigBuy for a few years and synchronized the products via their MIP to our Shopify store. +Good support. If we didn’t get a response the same day, we received it the following day. +The MIP-synchronization with Shopify mostly worked smoothly once we learned the settings. +Nice that the packing slip was printed with our logo. +Many product categories. - Expensive shipping prices, which heavily impact the already tight margin. -The transfer to BigBuy's wallet was messy. It wasn’t possible to pay with a card, and we had to make a bank transfer every time. -Very expensive package solution with MIP (over 1000€/year). -Generally expensive products (we focused on perfumes), which made it difficult to compete, especially in combination with high shipping costs. Overall, the solution worked well. If the MIP solution hadn’t been so expensive, we probably would have given BigBuy another chance.

I can not connect my store without upgrading the plan, even tho i followed all the guides they have, even videoguides. Nothing works.

-1, is what i give for BigBuy, they are rubbish, the syncing is not an easy process, the updating is a very long process, when you send them emails, they either take 3+ days to respond or don't respond at all, and when they do eventually respond, it is for an unrelated issue. Yet, they have no issue taking money from your wallet, without any resolution to the problems affecting your inventory. Don't use them. update 14/01/2025. Bigbuy policy 3 to 5 working days for a refund, yet i'm still waiting. Is Bigbuy a scam ??

Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer

29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work. 10.4.2024: No answer until today Hotline is giving after 6 tries of Calling an Notification to another Department (in my eyes a ridiculous Service! They are seems to be a ripping of Scam) 25.4.2024: 1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke. 7.5.2024: Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!! 8.5.2024: No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference! Today i canceled the paying contract. Summary: Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time. If there would exist 0 star, i would rate it with zero stars! Trustful Partner looks different!

Excelente soporte

I cannot relate to negative reviews that I’m reading, customer service it’s efficient and with knowledge of their business, you need to do a bit your homework since most of the answer are in the academy. Turnaround is within a couple of hours and the provide with satisfactory answers. AitnePresents,

Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.

This app should not be available in NorthAmerica. Horrible customer service and support. The Shopify connector and how they synch the product are not designed to support a small niche store. (They push everything and a lot of garbage). Shipping fees and delays to the United States and Canada do not make sense. (ex. Some low price tag items have 5x to 6x times in shipping fees). They claim they can ship from the United States, but once I filter with Shipping from the United states - I end up nothing in the result list. There is no demo feature available until you subscribe and activate your account, then no refund if you are not satisfied. You are just losing your money there!