BigBuy ‑ Dropshipping carriers
Synchronise the cost of BigBuy's transport companies
Rating
2.5
feedback
49
chart
#1,645
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Oct. 15, 2024
Very bad customer service, not punctual staff, high prices and very very bad Multi-Channel Integration Platform.I'm waiting three weeks for someone to help me, but until today no one has helped me, I even called BigBuy customer service, but still no answer
Dear partner, We are sorry to hear that. Our Technical team requested the access to your shop on the 17/10, however, you never confirm and accept it. To be able to check your own configuration, we must be able to access to all your Shopify Shop. If you want, you can accept to give us the access and answer us, as we can be able to investigate more on your case. Thank you for your understanding. Kind regards
Sept. 30, 2024
I bought 4 webshops with the hope that… I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help.. It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!! It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!
Dear partner, Our Customer Success department does its best to help customers with the onboarding of synchronized sales channels through our services. We remind you that on our website, in the Academy section, you will find all the articles on how to properly configure our services and in the Blog section you will find many tips on how to manage the sales side. In any case, we assure you that your comment has been passed on to your agent, who will soon contact you to offer you the best solution. King regards
April 23, 2024
They are thieves. Make you pay, pay more, and more. Don't do and deliver anything. Ignore bigbuy. Bigbuy=big scam
Dear Partner, We are sad to read your words. We will for sure contact you to help you with your issue and hope to see your dropshipping business thrive. Our goal is to establish and long-lasting relationship with all our partners. We are at your disposal. BigBuy Team
April 18, 2024
Einkaufkosten sind zu Hoch, App ist nicht auf deutsch verfügbar, und was ich ganz traurig Fine sie lässt sich nicht Deinstallieren.
Dear Partner, We are sorry to see you go. Our reseller can choose among a 300.000 products catalogue and many of them are able to generate great sales. We cannot see your shop in our system, did you contact us when trying to use the app? Please contact us here: https://www.bigbuy.eu/de/contact Our team can also help you select some of the best products for the season. == Regarding the App, you do not need to interact with it, as you just need to install it. The interface on our control panel which connects to your shop it is indeed translated to German (and other 23 languages), no need to worry about the app language. We hope to be your all-in-one eCommerce partner. BigBuy Team
May 8, 2024
29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work. 10.4.2024: No answer until today Hotline is giving after 6 tries of Calling an Notification to another Department (in my eyes a ridiculous Service! They are seems to be a ripping of Scam) 25.4.2024: 1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke. 7.5.2024: Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!! 8.5.2024: No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference! Today i canceled the paying contract. Summary: Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time. If there would exist 0 star, i would rate it with zero stars! Trustful Partner looks different!
Edit: 12/04/2024 Our hotline is available at this number: +34 96 115 04 22 Monday to Thursday: 9am to 3pm Fridays: 9am to 2.30pm We will contact you directly. We kindly request you stop your defamation. ---- Dear Partner, We are sad to read your words. Our team will shortly get in touch with you to investigate your case and help you. We would like to remind that we strive to help all our partners, as our main objective is empowering your business and keep being your all-in-one ecommerce partner. We are at your disposal. BigBuy team ---
March 5, 2024
AVOID THESE THIEFES!!!!! WHY ARE THEY STILL ALLOWED ON SHOPIFY APP STORE!!!! BE AEWARE!! When the time comes you want to cancel your subscription, YOU ARE NOT ABLE TO DO SO! There is literally no option in their control panel to cancel it, even though they lie here that it’s possible!!! Sent a withdraw request, to get MY money out of their site, received a confirmation that it will be done within 5 business days, it’s been over a week. They don't respond to emails, and theres no money to be seen. Thinking back at it now, how was i so foolish to fall for this scam like “moneywallet” deposits. Very convenient system they have set up, which does not allow you to cancel a subscription neither get the money you own out. Which just means that your subscription keeps running with your money in your “moneywallet” while they ghost you! :)
Dear Partner, We are really sad to read your words. Our support team answered your request and asked for security documentation to approve your withdrawal, there is no problem for that. We do not retain any funds and we do not "ghost" any customer, in fact, all your tickets have been successfully answered. Please check our email and answer so we can process your request. We also kindly ask you to reconsider your words and understand that we are all working to provide the best possible service. We are at your disposal BigBuy Team
Dec. 19, 2023
Kein Kontakt. Kein Versand. KA-TA-STRO-PHE!
IMPORTANT: This user is not really using BigBuy service, but a third party company external to BigBuy.
Nov. 9, 2023
Sortiment not good enough. Prices to high to actually be able to earn a living with you as a supplier. Had to pay more than 1000 euro to simply be able to access the difficult and slow "Multi-Channel Integration Platform". Support is slow and not ready to please their customers. I had the worst supplier experience with you guys and lost a lot of money over literally nothing. I simply want to cancel my account from you (that I've had for one month), get a refund and part ways without ever looking back.
Dear Partner, We appreciate your feedback and understand that the first month can be challenging for new users. The learning curve might seem steep initially, but many resellers achieve significant success with our platform and the same catalogue, over time. We're committed to supporting your journey and want to help you navigate any challenges. Let's discuss your concerns in more detail and explore how we can improve your experience. Please consider giving it a bit more time, as we believe things can get better with the right guidance. Our team will try to contact you and schedule a conversation to address your issues and ensure your success with us. Best regards, BigBuy
Sept. 29, 2023
Poor service with staff who have no idea, poor system and app! I had problems with the synchronisation from the beginning and I honestly regret that I paid so much for such a system and service that they claimed to be professional. I can't even make changes to my shop without this awful app just changing things again! I put in so much work and time for nothing...This function is not very clear to set up from the beginning and the system can be improved with great desire!! I don't recommend anyone to work with BigBuy.
Dear Partner, We are sorry to read your review. On the other side, we are sure that we can solve all your doubts, as I can see you already contacted us. Our team will be in touch with you again. All the issues you are encountering are all solvable: - Products can be personalized. - Texts, titles, descriptions, images, prices can be modified. - You can change the product selection from the category as many times as you want. It is just a matter of choosing the right configuration for you, we are also working in improving all the information and the guides on our software, so it is easier for you to learn perfectly how to use it. Thank you a lot for choosing BigBuy, our interest is helping you thrive in your business. We remain at your disposal. Best regards, BigBuy Team
April 14, 2023
Finger Weg!!!!!!! Bigbuy versucht über die Freundlichkeit & Versprechen der Mitarbeiter die Händler solange wie möglich zu halten. Die meisten Produkte bekommt ihr bei Amazon günstiger eingekauft, als bei Bigbuy mit einem Händlerkonto. Das System ist nicht gewinnbringend für die Händler. Auch die kommunikation zieht sich wochenlang, da jede E-Mail max. einmal am Tag beantwortet wird und so sich jede Frage bis zur Beantwortung, Wochen ziehen kann! Finger Weg von Bigbuy Achja: das kennen wir schon, jetzt schreibt Bigbuy bestimmt , es meldet sich jemand bei dir um das Problem zu klären; Niemand wird sich melden ;(
Dear Partner, We are sorry to read your comment. Our catalogue offers over 200 thousands products, that can have higher or lower margins, we always try to keep prices as competitive as possible for our resellers. Our main goal is to facilitate the business for the vendors, as your success in beneficial for everyone. You can reach our Customer Success department for help, they will be happy to give you tips and advice on product selections, market niches, etc.. We would like to keep in touch with you. Best regards, BigBuy Team We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team
Feb. 23, 2023
Ich Bezahle für BigBuy 189 Euro und ZUSÄTZLICH 153 Euro damit ich Shopify angeblich nutzen kann, und die wollen ZUSÄTZLICH noch dass ich extra zahle oder den Jährlichen Shopify plan kaufe. FÜR WAS ZAHLE ICH ÜBER 342 EURO WENN ICH BIGBUY NICHT MAL MIT MEINEN SHOP KONFIGURIEREN KANN BETRÜGER!!!!!!!!!!!! I pay 189 euros for BigBuy and an ADDITIONAL 153 euros so that I can supposedly use Shopify, and they want me to pay ADDITIONALLY or buy the annual Shopify plan. WHAT AM I PAYING OVER 342 EUROS FOR IF I CANNOT EVEN CONFIGURE BIGBUY WITH MY SHOP SCAM!!!!!!!!!!!!
Dear Reverro, We are sorry to read your comment. Please be informed that the annual plan is a Shopify requirement, just in case you want to synchronise shipping costs. We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team
Feb. 16, 2023
No recomiendo. No existe coste/beneficio, los precios son más altos de los que se encuentran en el mercado. Las tiendas online, como shopify, solo aceptan si pagas 1 año o un plano avanzado y no gastas menos de 800 euros para tener el servicio de BigBuy, no compensa. Algunos de los pedidos hecho por clientes no fueron entregados y tampoco reembolsados.
Estimado Partner, Lamentamos mucho leer su comentario. Nuestro objetivo siempre es el éxito de nuestros clientes, y nos encantaría poder ver su caso más de cerca. Respecto a Shopify, los requerimientos de planes anuales no son decididos por BigBuy, sino que es la misma plataforma Shopify que los impone, pero le podemos guiar en configurar la sincronización de la mejora forma. Nuestro equipo de atención al cliente se pondrá en contacto con usted para poder buscar una solución y seguir contribuyendo a su éxito comercial. Quedamos a su disposición. El equipo de BigBuy
Feb. 7, 2023
READ BEFORE YOU PURCHASE. IT MAY SAVE YOUR MONEY. This company does not provide 10% of the value it costs. The price to register and integrate to shopify store costs around 350 euros. The pain does not end here, It is also necessary to have Shopify yearly plan to add this courier app with shopify. I was disappointed with their service from the very beginning. Their website has a lot of bugs. So, I reviewed their company with 1 star. Then they emailed and called me to remove the reviews because of Trustpilot. I asked them to cancel my subscription and for a refund. According to their so-called policies they said they can not refund. So, I am writing my honest review of them again.
Dear Zevaleh We are sorry to read your comment. Please be informed that the annual plan is a Shopify requirement, in case you want to synchronise shipping costs. We confirm that it is not necessary to have annual subscription for the basic features of the app, which are allowed with the basic monthly plan. Our customer service will contact you and provide you with a solution. Cordially, The BigBuy Team
Feb. 4, 2023
I have upgraded my shopify plan from monthly to annually for the sole purpose of wanting to use bigbuy, but when I open the BigBuy App, I get the same error message, that I have to switch to an annually Shopify Plan to use BigBuy. So, sadly, I still cannot use BigBuy
Dear User, We are sorry to read your review. Please get in touch with us here -> https://www.bigbuy.eu/en/contact We will help you configure the app so that you can sync your shop. Unfortunately, the annual Shopify plan is required by Shopify to calculate automatically the shipping costs. Read here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 30, 2023
Bigbuy is a complete scam for dropshippers. They list the products themselves and for a lower sell price than the actual cost they give you. So for example if you want to sell a product from them with a cost of 60 euros ou will see that they sell that very same product for less than the cost price, let's say 58 euros. This means it basically makes no sense to sell their products, they do it themselves already and you would need to outcompete them. Cost me a lot of time to translate their stupid product descriptions and also advertising moneyy until i realized i have no chance to even get even. ABSOLUTE SCAM, STAY AWAY
Dear, We are sorry to ready your review. BigBuy is a company that provide dropshipping services and our special prices are only available for paying customers that register as wholesalers, either in dropshipping or b2b shopping. You can obviously buy our products on our shop for a price lower than your Retail Price, in order for you to earn a benefit and run a business. We are available to explain more about how our pricing works. Best regards, BigBuy Team
Jan. 25, 2023
I have a monthly Shopify plan. I have been told multiple times that I can connect with the BigBuy app. But every time I try to connect, it says that I need to take a yearly plan. It's disappointing that I was always told that it was possible.
Dear, Thank you for your review. We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you. With the monthly plan, our app lets you synchronize: - Products - Images - Stock - Orders - Shipment Tracking On the other side, our app also offers the possibility to calculate automatically the shipping costs. That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 19, 2023
I have a shopify store and I’m on a monthly plan. I’m not able to install bigbuy app because it’s stating that I need an annual plan. Goofing by the feedback on here you have said that monthly plan can be accepted.
Dear, Thank you for your review. We confirm that your app is installed and it's working. If did not contact us yet, please do it and we will help you. With the monthly plan, our app lets you synchronize: - Products - Images - Stock - Orders - Shipment Tracking On the other side, our app also offers the possibility to calculate automatically the shipping costs. That is the only feature that require a Shopify Annual plan, as you need to activate third-party carrier-calculated shipping, read more here -> https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers We remain at your disposal. Best regards, BigBuy Team
Jan. 4, 2023
Mit bigbuy bin ich nicht zufrieden, ziemlich teuer und dann gibt es viele Probleme bei der Integration. Wenn Sie eine Rückerstattung wünschen, dann gibt es noch größere Probleme
Dear Partner, We are sorry to read your review about your experience with our service. In order to find a solution together, we have informed the correspondent team and our team will get in touch with you. We remain at your disposal, thank you for your patience. Best regards, BigBuy
Dec. 5, 2022
I am not very happy with their service. Shipping to Switzerland is not optimised. I need to include shipping and customs fee in the price of the products but Bigbuy doesnt allow to do that. They oblige the end customers to pay for it which doesnt comply with Google policies. My GMC got suspended because of that and they dont have a solution.
Dear Assem, Thank you for your review. We are sorry to see that you gave 1 star, when the synchronization is working perfectly. Please be reminded that customs feed and import taxes, cannot be included in the prices of products, as they are not fixed (they depend on many customs factors). On the other side, Shopify does not allow basic plan users to use such options, read here: https://help.shopify.com/en/manual/markets/duties-and-import-taxes/charging-duties Regarding the shipping costs, we do not force you to use them and you can easily adjust prices to include shipping costs in the price of the products, so you can offer free shipping. We hope to see you with us for a long time, and reconsider your review. We remain at your disposal. Best regards, BigBuy
Nov. 16, 2022
The worse dropshipping services . They are misleading when they describe their service and they do not refund your hard worked money. Stay away, they are thieves . They have described the shipping fees for my clients between £0.91 - £5.44 /KG and they said that their shipping app works with Basic Shopify Annual subscription. Well, I have tried the service by purchasing something small ( less than 1 kg) and they have asked double for the shipping price . Their app only works with Advanced Shopify Annual. So nothing like they have described. If other people went thru this with this company , lets do something about them. They do not refund my money even thou I have not used their service. I have asked for my refund in the same day when I have signed up.
Dear Partner, Thank you for your review. We kindly inform you that our app work with basic monthly Shopify plan too. On the other side, Shopify, only allows you to have external automated shipping rates, calculated by a third-party app, with a basic annual Shopify plan, but that is not something we can set up in the App. Please keep in touch with us so we can help you through it. We remain at your disposal. BigBuy Team