BIK Instagram, Whatsapp, Email
eCommerce Marketing + Helpdesk - All in one platform
Rating
4.7
feedback
94
chart
#4,119
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
84%
-
More than a year
1%
Reviews Summary
The reviews for the BIK Shopify App are overwhelmingly positive, highlighting its effectiveness in customer management, retargeting, and automation. Users appreciate the seamless integration with various channels like WhatsApp, SMS, Instagram, and email, making it a valuable asset for e-commerce brands. The platform's user-friendly interface, efficient customer support, and real-time insights have been praised consistently. However, some users have mentioned minor issues like higher failure rates on WhatsApp and the need for additional features like keyword search in chats. Overall, BIK is recommended for businesses looking to streamline marketing efforts and enhance customer engagement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 3, 2025
Great Tool for Customer Management & Retargeting! We've been seeing excellent results using this tool, with an impressive average ROAS of 11.6 last month. The customer management and retargeting features are top-notch, making it a valuable asset for our campaigns. A special shoutout to the BIK support team—they are genuinely helpful and proactive, always willing to have discussions on how to optimize performance and improve results. Highly recommend!
April 5, 2025
We've been using BIK for more than a year. I enjoy using the App for our day to day Customer affairs. Features I'm happy about: 1. Smooth functioning. Easy to interact with the customers over messages over WhatsApp 2. The Support team is very prompt in responding and assisting. 3. Journeys are easy to be created from scratch and modify anytime. 4. Shopify integration is seamless, making it easy to share the product details. Suggestions: 1. Feature to search using a keyword in the chats. 2. A feature to close the Spam tickets without sending CSAT 3. The appearance of IG, WA, FB and Email can be tailored to stand out, as customer behavior varies across all four platforms
March 13, 2025
The whatsapp failure rate seems higher on BiK than other apps, and the campaigns were not set up properly, it kept failing. While the idea of having all modes together is useful like whatsapp, email and Instagram — my experience was not good with BiK.
March 10, 2025
Great Tool for retention works really well and increased my retention rates significantly! They have a great team and help you out with each doubt!
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