BIK Instagram, Whatsapp, Email
eCommerce Marketing + Helpdesk - All in one platform
Rating
4.8
feedback
70
chart
#4,032
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
86%
-
More than a year
0%
Reviews Summary
The reviews for the BIK app are overwhelmingly positive, highlighting its user-friendly interface, robust analytics, seamless integration with various channels like WhatsApp, SMS, Instagram, and email, and exceptional customer support. Users appreciate the ease of navigation, customization options, and the efficiency in managing multi-channel marketing campaigns. The support team, including individuals like Rajat Vaishnav, Vidushi, Akansh, Flossy, and others, is praised for their responsiveness, proactive assistance, and dedication to resolving queries promptly. However, there are a few mentions of cost concerns for small businesses and issues with onboarding processes in some reviews.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
This app has exceeded my expectations in every way! It’s super user-friendly, intuitive, and packed with features that make my tasks so much easier. I especially love how reliable and efficient it is — no glitches or crashes. The customer success manager Akansh is also fantastic and very responsive. Highly recommend this app to anyone looking for a seamless and enjoyable experience! Keep up the great work!
Nov. 11, 2024
One of the most interactive, easy-to-use and analytically accurate retention marketing apps we've used so far. BIK has been impressive for us automating a majority of customer responses intuitively thereby streamlining our customer support workload by a mile. Besides, great deal of fine-tuning options available to create, track and optimize automated messaging and campaigns here. Would surely recommend!
Nov. 4, 2024
BIK seamlessly integrates with WhatsApp, text, and every channel, making it easy to reach our audience across multiple platforms.
Sept. 30, 2024
The platform has an easy to use interface that makes navigation simple. Its robust analytics provide valuable insights to track our performance. The support team is fantastic, always ready to help us optimize features and explore different use cases. We've successfully utilized email, SMS, and WhatsApp, and their unique cohort targeting for retention has been impressive.
Sept. 27, 2024
We are using this app from last 6 month and there is no issue while using it. Execellent tech team support 24*7 and Inbuild journeys for whatsapp, email and sms are amazing. Any brands can go live in short peroid of time with BIK support.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more