BIK Instagram, Whatsapp, Email
eCommerce Marketing + Helpdesk - All in one platform
Rating
4.8
feedback
85
chart
#3,462
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
84%
-
More than a year
0%
Reviews Summary
The reviews for the BIK Shopify App are overwhelmingly positive, with users praising its user-friendly interface, seamless integration with multiple channels like WhatsApp and Instagram, and excellent customer support. Many users highlighted the efficiency of the app in automating customer journeys, improving retention rates, and streamlining marketing efforts. The support team, including members like Rajat, Akansh, and Flossy, received high praise for their responsiveness and helpfulness in resolving issues and providing guidance. However, there were a few negative reviews mentioning issues with pricing transparency and customer service responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 11, 2024
It's surprisingly better than what I expected. The app is user-friendly for a person like me who has very little tech knowledge. The journeys, pop-ups, and campaigns have a lot of optimizations compared to other providers. The onboarding experience & support have been very good in communicating (Kudos to Sarangi).
Dec. 11, 2024
BIK has been a transformative addition to our e-commerce toolkit. Its streamlined approach to managing tasks and staying organized has made a noticeable difference in our operations. It also simplifies communication with customers, while the tracking tools ensure everyone stays informed every step of the way. The platform’s real-time insights also provide us with clear data to fine-tune our strategies and measure growth. A special mention goes to BIK’s excellent and timely support—they’re always ready to assist whenever needed. With its ease of use and proven results, BIK is a must-have for any growing business!
Dec. 10, 2024
We’ve been using BIK for our marketing and CRM needs, and it has been a game-changer for our e-commerce operations. The platform’s intuitive dashboard has significantly streamlined our workflows, making it easy to set up and edit automation processes. The simplicity and functionality are exactly what we needed to enhance efficiency. A special shoutout to Rajat, our dedicated point of contact, for being incredibly cooperative and helpful. His guidance in understanding the full functionality of the dashboard has been invaluable. He has always been prompt and patient in addressing our queries, ensuring a smooth experience. Highly recommended for businesses looking to simplify and optimize their marketing and CRM processes!
Dec. 10, 2024
Bik.ai is an exceptional WhatsApp automation tool for eCommerce businesses, seamlessly integrated with Shopify. It allows effortless communication with customers, automating order updates, product recommendations, and support inquiries. The ease of integration and user-friendly interface make it an ideal solution for enhancing customer engagement and driving sales. It's truly a game-changer for any online store looking to streamline their communication and provide top-tier customer service. Highly recommended!
Dec. 4, 2024
We at Jacked Nutrition have been using the BIK, and it’s been a fantastic addition to our store. The features are super easy to use and have really helped improve our customer engagement. A big shoutout to Rajat from the BIK team! He was incredibly helpful, quick to respond, and made the setup process smooth for us. Highly recommend this app to anyone looking to enhance their marketing efforts. Great job, team!
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