BIK Instagram, Whatsapp, Email
eCommerce Marketing + Helpdesk - All in one platform
Rating
4.9
feedback
129
chart
#3,650
All reviews
Review RSS Feed
Sept. 30, 2025
Good app to manage our communications and journeys to our customers. The team is also supportive with fast responses wherever required. Highly recommended.
Sept. 22, 2025
Sept. 17, 2025
Nice app and support from Nishant from BIK team, improved our email and whatsapp marketing efficiency. Also improved domain reputation for our email domain.
Sept. 11, 2025
Outstanding email marketing platform! We've seen great results thanks to their reliable email delivery — campaigns go out on time and consistently land in inboxes. The contact sync is seamless, saving us hours by keeping our lists updated automatically across platforms. The interface is user-friendly, the tools are powerful, and the analytics give us exactly what we need to track performance. It's been a game-changer for our email marketing strategy. Highly recommended for anyone serious about email marketing!
Sept. 9, 2025
We’ve been using BIK for more than a year now and it’s been a great experience. The platform is very easy to use and makes our daily work so much smoother. It connects well with Shopify and across WhatsApp, Instagram, and email. The support team is always quick, efficient, and super helpful.
Sept. 5, 2025
The Bik customer service has been great and resolution time also has been pretty quick. Their service offerings is satisfactory and fulfils our requirements for a retention marketing platform. Overall, our experience with Bik has been good.
Sept. 1, 2025
We really appreciate the BIK team’s consistent support and responsiveness. Your clarity in communication and proactive approach have made our collaboration very smooth. It’s been great working with such a reliable and helpful team. thank you for always making things easier for us
Sept. 1, 2025
It has been a great experience with this platform so far. The features that we get here have made it very easy to track, analyze the message flow and reach out to various segments of customers. The team has also been very supportive. The overall customer journey has made the customer experience better, and the automated flow has made it so easy to resolve customer queries more easily and faster.
Aug. 31, 2025
Great experience so far. It has helped us level up our business. Big thanks to Mr.Vedavyas for his constant support.
Aug. 30, 2025
Our experience with BIK.AI has been wonderful, especially considering its workflow builder, team & agent configuration, analytics & export functions, and the AI-powered agentic chatbot. The team has been incredibly supportive with guidance, design, and the development of complex flows, as well as feature upgrades. The AI chatbot, deployed across Instagram, WhatsApp, and integrated with Manifest on our website, has been highly effective in addressing customer and visitor needs in real time. The SPAM protection, limiters, and reattempt modules add intelligence to campaign message delivery optimization. It also offers great flexibility for integrations with third-party apps and in-house solutions. Highly recommended!
Aug. 27, 2025
Our journey with bik has been easy and wonderful, I would recommend 2 additional features: 1. Birthday Sign up pop up 2. Ability to create templates on mobile phone bik app 3. Ability to create campaigns on mobile phone bik app
Aug. 26, 2025
We've had a fantastic experience with BIK.AI! The team was incredibly supportive and helped us design the entire flow smoothly from start to finish. Their real-time assistance made the setup process seamless, and anytime we needed help, someone was always available to guide us instantly. The platform is user-friendly, and the support has been top-notch.
Aug. 26, 2025
After onboarding with BIK, we can confidently say it’s one of the best AI chatbots on Shopify for customer engagement. The platform’s interface is intuitive yet powerful, making it seamless to manage outreach across multiple channels. When it comes to WhatsApp and Instagram, it truly stands out as the best AI chatbot we’ve experienced. A special thanks to Rishabh for his outstanding support during one of our biggest campaigns his expertise in leveraging BIK’s advanced features took our strategy to the next level.
Aug. 26, 2025
A really great experience with Bik, Simple, quick, and backed by an amazing support team.
Aug. 25, 2025
The team at BIK has been responsive and proactive in meeting our needs. They have provided prompt support whenever we required customization or troubleshooting, which has been essential for smooth operations. Their solution has optimized our processes, given us better insight into customer interactions, and helped boost overall efficiency.
Aug. 23, 2025
The app is really helpful in managing all your flows and campaigns. You can plan the business in much better way when all these things are being taken care off Also, special mention to my account manager Nishant who has helped us whenever needed.
Aug. 22, 2025
After trying a couple of options on the market for omnichannel marketing and automations, we have settled on Bik and we are extremely happy with this decision. The onboarding was smooth, and their Support team is quick to respond and very helpful. The Support dashboard is powerful with a lot of features, and I found the automation capabilities to be robust. Would certainly recommend this to any growing or established brand that is looking to automate their Customer Experience business vertical and their Marketing business vertical.
Aug. 22, 2025
Really Great Experience with Bik Support: really excellent Features: Almost very Optimized and Customer Experience Friendly