BIK Instagram, Whatsapp, Email
eCommerce Marketing + Helpdesk - All in one platform
Rating
4.8
feedback
71
chart
#4,032
All reviews
Rating Breakdown
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June 14, 2024
I've been using Bik for our email marketing needs, and it has been an incredible experience. The platform is user-friendly, offering a range of powerful features. What truly sets Bik apart is their exceptional team support. Anytime we encountered an issue or had a question, their support team responded promptly and went above and beyond to assist us. Their expertise and dedication are unparalleled. Overall, Bik is a fantastic choice for anyone looking to elevate their email & whatsapp marketing efforts. Highly recommended!
June 11, 2024
One stop solution for retention. Their analytics is a great help to clearly understand the journey and flows. The support team is also exceptionally helpful and responsive
May 31, 2024
BiK is a suite of apps and features catering to all your marketing needs, from advanced rental marketing to IG automation. I love the product, and even more, I appreciate the support. The BiK team is truly helpful in listening to feedback and acting on it. I'm excited to see more innovative AI features and applications in BiK.
May 29, 2024
BIK is an exceptional marketing tool. It's very user-friendly, and the automated journeys streamline the marketing process effectively. Navigation is very easy, making it simple to use. The team's quick and supportive responses further enhance the experience.
May 29, 2024
We have had a very seamless experience with Bik. It has all the capabilities and features required for an e-commerce brand. Their customer support is extremely prompt and all concerns get resolved quickly.
May 29, 2024
We have been using BIK one month now, till now the experience is good. The team of BIK is great to work with, they are available at your convenience and explain to you every little detail with patience. Special mention to Akansh who was available 24*7 without hesitation to solve every problem or doubt. So thanks Akansh and team for your support.
May 24, 2024
Bik is the ultimate app for all your marketing needs. It handles Marketing Campaigns & Automations seamlessly across WhatsApp, Instagram, Email, and SMS. The Advanced Chatbot & Journeys for WhatsApp & Instagram enhance customer interaction, while the Customer Service Suite consolidates Inbox, Messenger, Instagram, WhatsApp, SMS, and Email into one efficient platform. The Instagram AI feature, with Comment to DM and End-to-End purchase capabilities, is a game-changer. Plus, the Gamification tools like Spin the Wheel, Back in Stock, and Price Drop notifies keep customers engaged and returning. Bik's robust analytics and responsive support team make it an indispensable tool for any e-commerce store aiming to boost media campaign effectiveness and user engagement.
May 22, 2024
It's been almost 2 months working with BIK and truly an amazing experience with the tool. They have been very thoughtful creating the tool, especially for WhatsApp marketing. It's capable enough and beyond to handle almost all the use cases that a marketer needs. Shout out to our CSM Flossy to being on her toes to listen and provide quick resolution to our queries.
May 16, 2024
Thrilled with BIK WhatsApp Automation! This app has streamlined my Shopify store's communication effortlessly. Automated messages, order updates, and stellar support make it a must-have for any business. Highly satisfied
May 15, 2024
BIK has been yet the most efficient marketing tool that I've used so far. My experience with the WhatsApp broadcasts and automated journeys have been the best. It has a ton of events and customer segmentation that gives me an upper hand on both my retention marketing activities and to a large extent the customer experience (complaints and interactions). The integration with the Shopify store is seamless as well. Would totally recommend the app for your retention marketing activities. Special mentions: Our CSM Flossy has been the proactive and straightforward on resolving our asks and on her toes for new innovations
April 25, 2024
The best app out there for your all in my marketing needs. BIK is clearly one stop solution provider for all your marketing needs. They integrate with sms,whatsapp, instagram,emails, facebook and messenger seamlessly and handles marketing in these channels really well. The unified helpdesk makes our job easier to address client queries from all channels in a single dashboard. They are always open to feedbacks and ready to make the changes and thats what makes them good. i have used many other softwares before and bik has been the best so far.
April 16, 2024
Sharing our journey with the BIK app has been a pleasant surprise in the world of customer service and campaign management tools for WhatsApp and emails. Honestly, the onboarding process was smooth sailing. BIK has revolutionized our workflow, simplifying countless manual tasks into efficient processes, and it's definitely worth analyzing the return on investment. What makes BIK truly exceptional is its unwavering dedication to customer satisfaction and responsiveness. The team is quick to update on issues and incredibly supportive in every aspect. Our point of contact, Akansh, does an excellent job and is prompt in addressing matters. During onboarding, we worked with Krishnakant, who was exceptionally patient throughout the process. Sudarshan has been instrumental in resolving daily support issues. The entire team is consistently available to assist. We're delighted to have joined such a cost-effective platform.
March 23, 2024
I'm thrilled to share my experience with the BIK app, a rare gem in the realm of customer service and campaign management tools. BIK has transformed my work process, turning countless manual tasks into streamlined, efficient workflows. What truly sets BIK apart is its unwavering commitment to customer satisfaction and responsiveness. BIK's team (Akansh) is always available and ready to promptly address any queries or concerns. Their dedication to timely support ensures that users like myself can navigate through challenges seamlessly.
March 20, 2024
I recently used this amazing Email and WhatsApp marketing app and was blown away. It's user-friendly and powerful. But what really stood out was the top-notch support, especially from AKANSH. PRO TIP For BIK - Never let Akansh leave BIK he is an asset as a matter of fact give him some equity in the name of ESOP he deserves that
March 19, 2024
Efficient, intuitive, and versatile! BIK seamlessly streamlines marketing processes. With its user-friendly interface, comprehensive analytics, and customizable automation features, it empowers businesses to optimize campaigns effortlessly. From lead generation to customer engagement, it's a game-changer for maximizing ROI and driving growth. Highly recommended for any organization seeking to enhance their marketing strategies. Another super Plus is that their customer support, especially Flossy really did a great job in the onboarding and continuing to solve everything for us on priority.
March 18, 2024
Bik's Team has done a great job so far supporting Local Nation's initiative on the Bik App. Indeed very prompt and responsive at solving issues and overall a very satisfactory experience with the support provided. Great to see timely updates and new features!
March 18, 2024
I am a BIK user on behalf of my brand The Yellow Dwelling and I'm firstly very happy with the commitment and professional service of the BIK team. Any marketing requirement is serviced innovatively with platform solutions. We sometimes find it hard to set up automation conditions ourselves. Flossy and team just get this done for us so quickly. The monthly support calls are very useful to understand how to use tool offerings correctly and adapt it to my marketing requirements. As a marketeer it is easy to segment, do exclusions and see analytics. I also find it trustworthy as the platform does not over attribute. all in all I recommend!