Shopify Bill Pay
The reviews for the Shopify Bill Pay app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of automating payment processes, the direct integration with Shopify for managing bills, and the friendly customer service and development team. Users appreciate the convenience of uploading invoices and the various payment options available. However, negative themes include difficulties in contacting customer support, long processing times for transfers, issues with setting up bank details, and unresolved technical issues such as the inability to download reports or verify email addresses. Some users have expressed frustration with missing funds, lack of responsiveness, and overall dissatisfaction with the app's functionality and support.
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While rudimentary, we appreciate having a fee-free way (using Shopify Balance as our account) to pay our vendors. It takes awhile to process, but it does the job. The only real critique is that I have to coach some vendors to try using a different browser to set up their bank details the first time. We hear fairly often that they couldn't complete the initial set up. That is usually solved when we suggest they use a different browser. Edit to add: We have used this service for several years and continue to use it.
Customer support is difficult to get a hold of, the transfers take far longer than any other service I've used, and the money that they fumbled is being returned via check in the mail. Horrible.
We appreciate the feedback and understand your frustration. We aim to improve the experience for all merchants using Bill Pay and will look to see how we can do better. If you are still experiencing any issues please reach out to Shopify support on help.shopify.com.
TERRIBLE CUSTOMER SUPPORT. Shopify Plus support team does nothing to help over 1 month now after an issue with the bill pay app not allowing us to continue paying bills.
Thank you for your feedback. We understand your frustration with experiencing issues with Bill Pay. This isn't the experience we aim to provide. If you're still experiencing this problem, please contact our support team at help.shopify.com so we can help resolve it. We appreciate you sharing this feedback.
Shopify has not given my company a payout in almost 90 days. I have no response from accounting department. The only way to get any type of customer service is through chat. I have "chatted" with 5 different people and have gotten no where!
Thank you for sharing your feedback here; direct feedback is a great opportunity to improve. Frustration around support turnaround times is completely understandable. Our team works hard to respond to all requests as fast as possible, so you can get back to running your business! However, in cases where the issue is technical in nature or may need deeper troubleshooting (for example, issues around account verification or ID) it may take additional time for our team to resolve things for you. Please be sure to double check your email's spam folder to ensure there haven't been any missed updates regarding tickets you may have from us. Please do reach out to our support team here so we can chat in more detail about your account specifically and resolve any outstanding issues: https://bit.ly/2AWw5VA. Thank you for your time!
Does anyone know a trick for the "download report" it does not work
Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that you experienced an issue when trying to download a report. We’d love this opportunity to provide instructions on how to get that done! You can export a payment report in the form of a CSV file: 1. From your Shopify admin, go to Finance > Bill Pay. 2. Click More actions > Manage Bill Pay. 3. In the Reports section, under Payments, click Create report. 4. In the Export payments report dialog, select the date range. 5. Click Export payments and the report will export into a CSV file. Thank you for being a valued member! Please know that we’re here to offer consistent and thoughtful support whenever you need it.
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