Rating
2.7
feedback
9
chart
#120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
11%
-
Less than a month
22%
-
Less than a year
56%
-
More than a year
0%
Reviews Summary
The reviews for the Shopify Bill Pay app are mixed, with both positive and negative feedback from users. Positive aspects include the ease of automation for payment processes, direct integration with Shopify, and friendly customer service. Users appreciate the convenience of forwarding invoices to a personalized email address and having multiple payment options available. However, negative themes include issues with the bill pay feature not working efficiently, lack of customer service responsiveness, and difficulties in verifying email addresses and accessing the app after changing email details. Some users also expressed frustration with the lack of support for resolving technical issues and delays in communication from the Bill Pay team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2024
Bill pay feature does not work efficiently. I was able to get help with one bill that went through but all others kept getting denied. I emailed multiple times but all I can get is a generic answer.
March 2, 2024
After changing my email address, this Bill Pay app no longer functions. It claims that I need to verify my email address when that is already done and there are no buttons to reverify or verify for this app specifically. At the same time, I have better things to do with my time than troubleshoot this app. I did clear the web browser of all cookies and data, even reinstalled the app after a 3 day gap and that still had no effect. I'm very surprised that this app is being forced down our throats by being baked into Shopify's Admin interface when it apparently hasn't passed QA yet! How can one trust an app with something as critical as financial account access and transactions when it can't handle a simple task? Submitted my first technical support ticket in Feb 8, 2024, today is Mar 2, 2024. On the positive side, I do appreciate Shopify making the effort to provide free (read: no additional fees) apps as a small business has plenty of expenses as it is. However, free cannot equate to best effort, esp. not when it comes to money! Should this get resolved, I will change my review after running the app for 6+ months. If this problem costs me business, it may cost Shopify my business. Suggestion: A simple solution would be to extend the possible payment amount in the existing Balance account which has always worked but appears to be capped at $2'000.
Thank you for your review and we're sorry to hear about the issues you faced after modifying your account. We understand how frustrating this can be and apologize for any inconvenience caused. Upon reviewing your interactions, a member of our support team will have emailed you with an update and followed up with you to provide further assistance. That said, we do appreciate the importance of timely communication and resolutions and we have shared your feedback and suggestions with our team to consider moving forward. If you have any further questions or concerns, please do not hesitate to get in touch and we'll be happy to assist.
Jan. 3, 2024
We use Shopify Bill Pay for all of our payment processes, this app makes it so easy to keep the backend automated, I highly recommend this application.
Dec. 29, 2023
No customer service at all. I contacted them 3 weeks ago and then again 2 days ago, no reply. I'm talking about the Bill Pay team - not Shopify. Shopify was responsive but they referred my to Bill Pay, and Bill Pay just ignored.
Thank you for taking the time to leave your review here. I'm sorry to hear that you didn't have a positive customer support experience. If you'd like further support with your inquiry, I would encourage you to follow up on your existing ticket and I'm sure they will get back in touch as soon as they are able. - Brie, Shopify Support
Dec. 13, 2023
Shopify Bill Pay and their team have been outstanding to work with. We made the move from QuickBooks Online and Bill.com and have been VERY HAPPY with the ease of use and direct integration of managing our bills through Shopify. Just forward invoices to your personalized invoice email address and they are waiting for payment and management in Bill Pay. Easy payments options via ACH, Physical Mailed Check or wire transfer. Friendly customer service and development team always eager to help and learn about ways they can improve the platform and better meet our use needs. Awesome app and tool for our bill payment needs.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more