Florence Farmstead review for Shopify Bill Pay

1 star - I’d give less if I could. Two consecutive rent payments failed despite sufficient funds — support refused to help. And worse told me it was fixed when it wasn’t. My business rent payment through Shopify Bill Pay (powered by Melio) failed in June despite having sufficient funds in my account. I was told it was resolved. It failed again in July, same issue, same available funds. I requested an escalation and waited over 16 hours with no resolution or clear timeline (still waiting). When I pushed for answers, Melio support refused to help, refused to cc shopify support, and passed me to a manager without resolving the issue. Still haven’t heard from a manager. Shopify support is a little better respect wise but I’m still waiting on a resolution. If you’re relying on this for anything time-sensitive — rent, payroll, vendor payments — DONT USE IT especially if you’re on the basic Shopify plan they don’t care to treat you with respect and they do not offer phone call support to resolve quickly. Customer service these days has gone way downhill it’s just chatbots and folks that don’t care.