Rating
3.6
feedback
84
chart
#2,128
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
1%
-
Less than a month
24%
-
Less than a year
55%
-
More than a year
17%
Reviews Summary
The reviews for the Bing Shopping app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support from Christopher, who was praised for being helpful, patient, and going above and beyond to assist users in setting up campaigns and resolving issues. Users also appreciated the ease of use of the app and the comprehensive tutorials provided. On the other hand, negative reviews highlighted issues such as hidden charges, lack of transparency in billing, poor communication, unresponsive support, and difficulties in setting up the app. Some users reported problems with billing, app functionality, and lack of support, leading to frustration and uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 20, 2025
I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Sept. 11, 2023
I have been asking for 3 days now to get some help and no reply from you. I need help with this or I will have to uninstall it. Is anyone there to help me set it up? I have most of the work done, but I need your help. Please???
Dec. 14, 2022
Very supportive team. Pretty much i did not have to do anything to get this setup and running. Thank you. I recommend them very much.
May 22, 2022
Great support from Christopher, I really had no clue how to set up a campaign. You were very helpful and patient with me as well. Thanks
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