Bing Shopping
Product Feed for Microsoft Ads
Rating
3.6
feedback
84
chart
#2,170
All reviews
Rating Breakdown
Review RSS Feed
Feb. 20, 2025
I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
March 13, 2022
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us. So deleting this app due to can't get it to work and no support you can trust.
Sept. 12, 2021
Awesome customer service. Chris was super responsive and helpful in setting up the app. Can't wait to see how this helps my already high conversion rate from Bing!
We can imagine how frustrating this is. We've been replying to your support emails, but also not getting a response back. Please contact us direct at info@shoppingcartapps.com so we can assist you.
Jan. 28, 2021
I've uninstalled the app however it still charged the monthly fee. I requested a refund but yet to hear from you guys. Please revert to me asap. This is a pretty lousy app to use and the service is unimaginable.
We pride ourselves on expert support, but we are sorry we did not live up to your expectations. We issued a complete refund as requested.
Jan. 23, 2021
Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.
While we always aim to provide experienced advice as well as speedy response times, we fell short in this case. We reached out to reconnect, but we fully understand the Shopify Store Owner's disappointment with their experience. We've put some additional processing in place to prevent this from happening in the future.
Sept. 13, 2018
THIS IS THE WORST APP AND WORST CUSTOMER SERVICE. I SERIOUSLY CAN NOT STAND HOW POOR IT WORKS AND HOW POOR THE SERVICE IS!
Jan. 25, 2018
The app was functional for me, but don't expect any kind support from them. I've tried for almost 2 weeks now to get a response from them and nothing, and all I wanted was to inquire about minor adjustments to my feed, which were suggested by a Bing representative.
Jan. 23, 2018
does not work. unusable. should not be recommended. no connection, cannot even install it.
Jan. 16, 2018
App is unusable. Times out when you try to add products to sync. Worse yet, since the Free tier is so small, there really is no free trial and they ask you to upgrade to a paid tier before you can even attempt a sync. So basically, I paid, then tried to sync, found the app to be unusable, and they will not respond to support inquiries either through their Intercom bot or through their support email inbox. Will give them 1 more day to respond before I open a complaint with Shopify and hopefully have this scam shut down.
Nov. 10, 2017
It was a great AP until Bing has a complaint from a other advertiser that your prices are lower then theirs ,pays more per month in advertising budget then you so they pull your ad to keep the other advertiser
June 19, 2017
Was very difficult to setup. Needed to verify my domain, create a account, add code to my site, ect. Gave up and deleted it