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Rating
3.8
feedback
35
chart
#3,385
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
57%
-
Less than a year
31%
-
More than a year
6%
Reviews Summary
The reviews for the Bing Shopping app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the helpful and supportive customer service provided by Christopher, who assisted users in setting up the app and resolving issues with Bing Shopping campaigns. Users appreciated the ease of setup and the quick response from the support team when facing challenges. Additionally, some users highlighted the effectiveness of the app in reaching more customers on Bing marketplaces and the simplicity of the walk-through tutorials. On the other hand, negative reviews focused on issues such as hidden charges, lack of transparency in billing, and poor customer service. Some users reported difficulties in getting the app to work, encountering internal errors, and experiencing delays in receiving assistance. There were complaints about the app not functioning properly, leading to frustration and ultimately uninstalling the app due to unresolved issues. Overall, while some users had a positive experience with the app and its support team, others faced challenges and expressed dissatisfaction with the service provided.
Highlights
Review RSS Feed
All reviews
Feb. 20, 2025
I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Hi Welsh Words, I believe we corresponded over email a few days ago. From our end, I can see that you installed and started using the app in December on our small plan- which allows for 1K items. We don't offer a free plan (although, that is a good suggestion! I'll add that to our roadmap). Could you please respond to our email so we can arrange a refund?
Sept. 11, 2023
I have been asking for 3 days now to get some help and no reply from you. I need help with this or I will have to uninstall it. Is anyone there to help me set it up? I have most of the work done, but I need your help. Please???
Dec. 14, 2022
Very supportive team. Pretty much i did not have to do anything to get this setup and running. Thank you. I recommend them very much.
March 13, 2022
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us. So deleting this app due to can't get it to work and no support you can trust.
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