SCA ‑ Product Feed Manager
The reviews for the Bing Shopping Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the helpful and supportive customer service provided by Christopher, who assisted users in setting up the app and resolving issues with Bing Shopping campaigns. Users appreciated the ease of setup and the effectiveness of the app in reaching more customers on Bing marketplaces. On the other hand, negative reviews highlighted issues such as hidden charges, lack of transparency in billing, unresponsive customer support, and technical difficulties with the app's user interface and functionality. Some users expressed frustration with the app not working as expected and the challenges in getting timely assistance from the support team.
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I signed up for a trial with Bing Shopping, expecting clear communication and fair billing. However, I only received an email three months later informing me that I had been paying for a 1,000-product plan, despite only having two products - which should have qualified for the free plan. At no point was I notified that I was being charged, nor was I given the opportunity to opt into a paid plan. To make matters worse, Shopify support keeps dodging responsibility by repeatedly telling me to "reach out" to the app developer and request a refund - when it is clear that the app did not follow its own rules in the first place. Instead of making customers jump through hoops to fix their mistakes, they should take accountability and issue refunds automatically when these errors occur. I have no interest in dealing with a company that operates like this. If you’re considering using Bing Shopping, beware of hidden charges and lack of transparency.
Hi Welsh Words, I believe we corresponded over email a few days ago. From our end, I can see that you installed and started using the app in December on our small plan- which allows for 1K items. We don't offer a free plan (although, that is a good suggestion! I'll add that to our roadmap). Could you please respond to our email so we can arrange a refund?
The App ui don't load and only return an "Internal Error"
Had trouble getting app to work Christopher offered to help gave him our Microsoft number plus sent a invite but never bothered to help us. So deleting this app due to can't get it to work and no support you can trust.
Chris was such a great help, he made it so easy to setup, unlike google he was there to help every step of the way. Highly recommend
The support from Christopher was great. He made sure our conversion tracking was set up correctly and helped in setting up effective campaigns too. Its a 10/10 from us.
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