Furly's Pet Supply review for BOLD Subscriptions

Jan. 10, 2025

Please GOD can someone help me?!?! Can anyone suggest an alternative app that I can retain these last remaining customers???? I'm DYING to find an alternative to this nightmare of an app. We used Bold v1 for years and everything was fine. Since they forced us to "upgrade" (ha hilarious to call it an upgrade), it has been a NIGHTMARE. I've spent hundreds of hours trying to get the "upgraded" app to work. The "seamless" migration was a fail that I had to fix every single existing subscription manually with custom discount codes & notes. Since then I have had every subscription group duplicate the frequency list over and over... to the point that you would need to scroll for 3 feet to find the end of the frequency list. Thousands of dollars lost, endless customer complaints. Went from 400+ subscribers to now only 68. Most of the orders placed for subscription don't actually create subscriptions. And no way for me to know that we just lost what should have been a recurring customer. Product pages look ridiculous with all the duplicate subscription frequency options. No customer could navigate these. Front end support staff always says they have to escalate to developers, but no way to talk to developers directly. Around 2 weeks after contact I get an email saying everything is "fixed" and what that usually means is I have to start over trying to fix every item from A-Z manually. Can't remove the subscription widget no matter what I do. I've even deleted every subscription group and the damn widget still remains (sometimes duplicated five times over). After getting 3 months free three times over for "frustration"... I have been working on this for over a year... I gave up on even contacting them for credit. My DREAM is to dump them, contact my credit card company to dispute remaining charges (including their "oops.. we may have charged you too much for processing fees for months"... no shit, my processing fees tripled) by explaining their fraud, BUT I have these 68 subscriptions remaining. Can anyone suggest an alternative that I can retain these last remaining customers???? Shopify should have more control over this. This app should not even be an offer on their app market. AVOID LIKE THE PLAGUE. THIS APP IS A SCAM. Please, if you have an alternative that I can migrate over to please let me know. This experience has brought me to the point of considering ending the online side of my business just to end this nightmare.