Bold Subscriptions App
The reviews for the Bold Subscriptions app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, with specific mentions of helpful and knowledgeable support agents such as Chintak, Daniel, Bhumi, and others. Users appreciate the quick resolution of issues and the patience shown by the support team. Additionally, the app is praised for its functionality in offering subscription products and helping businesses grow their subscription services. However, negative feedback revolves around issues such as lack of communication during account merges, difficulties in canceling subscriptions, and problems with app updates causing disruptions to online stores. Some users also expressed frustration with the AI chat bot and the complexity of adjusting discounts.
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Lack of access to a real human is common place now - not just this app. But I have had great support in the chat when I requested a human. Chintak went above and beyond for me.
A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!
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