BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
386
chart
#1,485
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
52%
-
More than a year
31%
Reviews Summary
The reviews for the Bold Subscriptions Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy usability, great customer service, quick issue resolution, and seamless migration from V1 to V2. Users appreciate the support team, especially mentioning names like Krupa, Irfan, and Chandan. On the other hand, negative feedback revolves around missing features, lack of customization options, poor customer service experiences, and issues with the new version compared to the previous one. Some users also mentioned difficulties in canceling subscriptions and problems with prepaid subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 10, 2024
I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.
Glad we were able to help resolve the issue. Thanks for the kind words!
July 2, 2024
DO NOT USE THIS APP. If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible. Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions. NO Build-a-box migration. NO fixed-term contract options NO Convertible options for migration. It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself. Really simple features are missing, along with all the main features above. NEW users - STAY AWAY. MiGRATING users - I wish you good luck. There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.
June 24, 2024
Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)
Happy to hear Krupa was able to help and you're finding our app easy to use! Thanks for the kind review :)
June 13, 2024
V2 has been great for us. I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.
So glad we were able to help! Thanks for 5 Stars!
June 12, 2024
We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.
Using app
2 months
Total reviews
2
Average rating
5.0
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