BOLD Subscriptions App
Maximize Subscriptions Sales and Sell More to Every Subscriber
Rating
4.2
feedback
366
chart
#3,200
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
19%
-
Less than a year
52%
-
More than a year
23%
Reviews Summary
The reviews for the Bold Subscriptions app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service from representatives like Daniel, Chintak, Bhumi, and others who were praised for their efficiency, knowledge, and helpfulness in resolving issues. Users appreciated the quick response times and the ability of the support team to address concerns promptly. Additionally, the app was commended for its features that help in managing subscriptions effectively and improving the overall customer experience. On the other hand, negative feedback highlighted issues such as unresponsive support, difficulties in canceling subscriptions, limitations in features compared to previous versions, and problems during app updates and migrations. Some users also mentioned concerns about the AI chat bot being unhelpful and frustrating to interact with.
Highlights
Review RSS Feed
All reviews
May 24, 2026
Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support
May 6, 2026
I find this a great app and quite affordable. The customer service is also good, which is a plus since this is all new to me. However, I didn’t give it five stars because I wish I could create subscriptions for my customers. Additionally, I’d like the sales receipts to clearly show the discount amount, as reporting doesn’t capture it. It’s also a bit complicated to adjust someone’s discount. It would be great if I could enter the product’s original price, set a discount, or see their current discount when using dynamic discounts.
Feb. 18, 2026
This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem. I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.
Feb. 2, 2026
I needed help and my issue was resolved promptly and effectively. Thanks to Daniel in particular who was very efficient and effective :)
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