BOX NOW Bulgaria

June 19, 2024

This delivery service is gaining lots of traction lately in Bulgaria, however their Shopify integration is half-baked. It is not made with "merchants in mind" and basic options are missing. For example: - delivery costs based on order value can not be set - it could be either always free or always paid. But not free for orders above certain amount; - the locker selection widget on the Thank you page needs improvement: it is not intuitive and on some screens the user needs to scroll-down in order to see see it; - the merchant can't set the shipping rate from Shopify admin and the app is working only with calculated fees. I hope the team will pay a little attention to these comments and update the app sooner than later. Such "minor" issues are actually a blocker for using their shipment service, despite the overall competitive prices.