Beam Authentic review for Boxify

May 29, 2018

Boxify is awesome, and perhaps even better, is the masterful knowledge and ability to quickly and successfully troubleshoot problems when you reach their technical support. In a world of plugins, apps, APIs, and multiple parties (e.g. Shopfiy, ShipRush, Boxify) all interwoven in the function of shipping and our eCommerce user experience - it is INVALUABLE to be able to get help and keep the customer experience optimized, display accurate rates, and understand how it all fits together. I use Boxify with my company as a plugin (app) to Shopify. I had a question as to why one of the services (Fedex Ground) in this case was not appearing to customers on our website, and while this question had stumped Shopfiy on several calls, Dave from Boxify instantly knew the issue. It took him about 10 seconds to ask the right question, and enable me to fix the problem (by un-hiding the "Company" form field in the Shopify checkout). Further, I now understand the issue, which is that Fedex only offers Ground service for companies. So, I then enabled the Fedex Ground Home Delivery option, which then solved my problem as well for residential addresses. 5 Gold Stars for Dave and Boxify! Whether this matters to you or not, or whether this was my own user error or not, it had stumped many others, but not Boxify. My takeaway is that Boxify is a great service not only for the functionality they provide, but even more so from their expertise and ability thru customer support to help you use their service properly and get the most out of it.