Gellae review for ZenBox: Bundle Builder
Dec. 18, 2022
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to: A: The store had likely manually deleted/edited the variants of the product included in the bundle B: The store made modifications/changes in the product that is included in the bundle. C: Numerous changes in the builder setting. Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that. I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience. Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)
