ZenBox: Bundle Builder
The reviews are strongly polarized, but the overall pattern is clear: many merchants praise the app for its flexibility, useful bundle-building features, and especially its customer support. Positive reviews repeatedly mention that the app helps create custom bundles, gift boxes, and personalized products, often improving the shopping experience and boosting sales. Several users also highlight responsive, friendly, and proactive support staff who provide quick fixes, videos, and even hands-on help with setup or troubleshooting. Pricing and value for money are also mentioned positively by some merchants, especially smaller businesses. On the negative side, a significant number of reviews describe serious reliability and support problems. Common complaints include bugs, broken functionality after updates, 404 bundle links, loading loops, inventory issues, and features no longer working as expected. Some merchants report poor or nonexistent support, slow responses, lack of refunds, and frustration with difficult setup and a user interface that feels too complicated or too DIY. A few reviews also mention major business impact, such as lost sales, broken subscriptions, unsupported payment gateways, and missing multilingual support. Overall, the app seems powerful when it works, but stability, communication, and update management are recurring concerns.
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I’ve been experiencing the same bugs for quite some time, and they still appear unresolved. The most annoying part is that after updating the bundle multiple times, the bundle link returns a 404. And as a workaround, I copied the bundle. In addition, multilingual support is not yet available, which is an important feature for our use case. I hope these issues can be addressed in future updates.
Thanks for sharing this detailed feedback. We can understand how frustrating it is to deal with recurring bugs, especially when something as important as your bundle link results in a 404 after updates. That is definitely not the experience we want you to have. Copying the bundle as a workaround makes sense in the short term, but we agree this should not be necessary. We have reached out to you via email so we can take a closer look at your specific setup and investigate the link issue properly. We also appreciate you highlighting multilingual support. We know how essential this is for many stores and your input helps us prioritize upcoming improvements. Please check your inbox when you get a chance. We are committed to getting this sorted for you and making the app work reliably for your use case. - Zenbox Management Team
I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.
We’re really sorry to hear about your experience. Our team did reach out several times to offer help and troubleshoot the issue, but we haven’t heard back yet. We’d still love the chance to make things right — if you’re open to it, please reply to our email or reinstall the app so we can take another look and get everything working smoothly for you.
Good customer service and great app.
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with both our customer service and the app. Your support means a lot to us!
The App is very useful and affordable for a small business. However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.
Hey Herbs & Kettles and team! Thanks for your thoughtful review. We're glad you find our app valuable for your business and that Ron was able to support you with helpful resources. We understand setup can feel overwhelming at times, and while we aim to empower users, our team is always here to step in when needed. Your feedback on offering more hands-on help is appreciated and has been shared with the team. If you need help with anything else, you know where to reach us!
careful! there is no trial version and there is no refund by them if their app is faulty! you pay for an app, which doesnt work. very frustrating!
We're sorry to hear that you had a frustrating experience with our app. We understand how important it is for everything to work as expected, and we're sorry that this wasn't the experience you expected. After looking into your situation, it appears that customizations in your theme affected the app's functionality. While we strive to support as many setups as possible, heavily customized themes can sometimes cause unexpected issues. That said, we never want a merchant to feel stuck. We offered app credits as a resolution and upon further discussion, processed a full refund for you. We appreciate your feedback and will continue working to improve our app and support experience. If there's anything else we can do for you, please don't hesitate to reach out. - Bundle Builder Management Team
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