ZenBox: Bundle Builder
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I received quality customer support and an understanding representative helped me resolve my issue.
We’re glad our team could take the time to understand the situation and help get it resolved. Thank you for sharing the outcome!
The App is very useful and affordable for a small business. However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.
Hey Herbs & Kettles and team! Thanks for your thoughtful review. We're glad you find our app valuable for your business and that Ron was able to support you with helpful resources. We understand setup can feel overwhelming at times, and while we aim to empower users, our team is always here to step in when needed. Your feedback on offering more hands-on help is appreciated and has been shared with the team. If you need help with anything else, you know where to reach us!
careful! there is no trial version and there is no refund by them if their app is faulty! you pay for an app, which doesnt work. very frustrating!
We're sorry to hear that you had a frustrating experience with our app. We understand how important it is for everything to work as expected, and we're sorry that this wasn't the experience you expected. After looking into your situation, it appears that customizations in your theme affected the app's functionality. While we strive to support as many setups as possible, heavily customized themes can sometimes cause unexpected issues. That said, we never want a merchant to feel stuck. We offered app credits as a resolution and upon further discussion, processed a full refund for you. We appreciate your feedback and will continue working to improve our app and support experience. If there's anything else we can do for you, please don't hesitate to reach out. - Bundle Builder Management Team
I have a gift box builder in place where customers step by step combine their own boxes with balloons, candy, stuffed animals. Easy for the customer and easy for me to see what I should put in the box on the order. Not a 5 star because of how complicated it is to set up. I understand there are many things that need to be set to make it work but it feels like it could have been done easier, maybe a more drag and drop situation or something. I am a very visual learner so I struggled a bit with the setup. Maybe some video tutorial provided in the setup could be helpful. That said the support is really quick to answer so when I need help I get it fast. I am over all very happy :)
Hi there Ballongbud.se and team! Thank you for your fantastic review! It’s great to hear how the app helps streamline your gift box builder and makes personalization easy for both you and your customers. We’re thrilled it’s saving you time and enhancing your business. If you ever need tips or assistance to optimize your setup further, we’re here to help!
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team! Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better. We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.
Hi Loving Signed team. We so appreciate your feedback in response to our email. Our app can do so much, that sometimes it is hard to get started. Next week we are pushing an update to make it more clear to use! Thanks for taking the time to reply to our email, and give us feedback. We are always here for you if you'd like to try our app again. <3
Really useful if you need a box builder. However, the app is a bit complicated, I need help to use it. Luckily, their support team is easy to reach and very helpful.
Thanks for this feedback. We agree, the app can do SO MUCH, that it can be a bit overwhelming at first. Luckily, our support team always has your back. Please let us know if there is anything else you need before launch and viel Glück!!
I prefer the last version but it's still be useful for our store.
Thank you so much! It's been a pleasure to work with you.
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