MicroPuzzles review for ZenBox: Bundle Builder
July 25, 2023
DO NOT DOWNLOAD - THIS APP IS NOT SUPPORTED. From Shopify: "BoxBuilder: DIY Product Bundle is currently unsupported...it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store." We've had this installed since October and it has gone down multiple times for large swaths of time. Their latest patch fails to load or fix the issues. Customer's are building boxes and then left hanging (it never actually gets to the checkout point), Super disappointed in the product and the "customer service". We're actively looking for a new app as there are/were too many problems over an extended period of time. Save yourself the aggravation and avoid BoxBuilder: DIY Product Bundle by Staytuned.
Thank you for your honest review. We've clearly let you down here. I'm sorry about that. I'll be reaching out to you personally to see if we can turn this experience around for you. I do want to note here that the message you're seeing from Shopify in your store admin that BoxBuilder is "not supported" refers to the fact that our app is currently making an API call to an unsupported endpoint (which will be fixed very soon). It does not mean that we do not offer support for the app. We definitely do offer customer service and support. That said, after reviewing your tickets with us, I agree that our support crew was not responsive enough to your needs. That's not the standard we set for ourselves. Again, I apologize. I hope you'll give us another chance to address the issues you've been struggling with. Best regards, Hannes Bez Director of Customer Experience
