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Installed and was taken straight to a confirm payment page. Free plan? Not...
Hey, this has been resolved and the app is now free on the basic plan. Please try it again. Seems a little unfair to get a one star review.
Not even a 1-star. I've had the most frustrating experience with this app recently. Communication with customer service is painfully slow, taking days to get a response. Despite reporting an issue three weeks ago, it's still not fixed, and I'm left with no solution in sight. I moved onto another app which is cheaper and much easier to use. There are much cheaper and more efficient apps out there that offer far better service and functionality. Save your time and money and look elsewhere! I am waiting for the refund.
Hi, we’re genuinely sorry for the delay and your frustration. Your feedback is fair, and we’ve since made major improvements to both the app’s infrastructure and our support responsiveness. We understand you’ve moved on, but we appreciate your long-term use and hope we can restore your confidence in future.
Our APP has encountered an issue. The link https://apps.aperitive.io/brand-app/shop/6587/brands isn't working, resulting in our brand page being invalid. Your technical personnel suggested we reinstall the app, but after I deleted it, I found that I couldn't reinstall the APP at all!
Hi Petso, sorry to hear about the reinstall issue. That was related to a system update that briefly impacted reauthentication. It’s now been addressed. If you're still unable to reinstall, please reach out directly and we’ll guide you through the process step by step.
Just wasted my time Although the website has not been launched yet and I did not use it much But half the time I opened the app I got an error In the end, I deleted it because it really had nothing to offer
We’re sorry the app didn’t meet your expectations and for the technical issues you encountered. The bug you experienced has been fixed, and we’re continuing to refine functionality for early-stage users. Thank you for giving us a try.
Terrible communication! App could not load, so we tried support but untill this day we didn't receive any information or help.
Hi, we’re sorry we let you down. We’ve had periods of delayed responses during high volumes, which is no excuse, but it’s something we’ve addressed. Please know that we’re now actively supporting all requests and happy to look into any issues you still face.
Unsupported App - Developer will not respond to questions regarding when and if they will be upgrading.
Hi, thanks for your feedback. We’ve since resumed active updates and improved our communication channels. If you're still using the app or considering reinstalling, we’re here and ready to help with any questions or support needs.
I have updated my plan to $9 and the app stopped working! Please if someone can fix that? Or we will delete it today.
Hi, sorry to hear the plan upgrade caused issues. That shouldn’t have happened and we’d like to investigate this immediately. Please contact us through [email protected] so we can resolve it for you.
I installed the app for a trial and deactivated shortly after (an hour or so). They claim to have 3 days trial but they charged me. I contacted them about it but they only replied "we can't refund". Pretty terrible way to run a business. Not recommended.
Hi, thanks for your feedback and sorry for the misunderstanding. Our trial limits were clearly defined, but we understand this still felt unfair. We’re reviewing our communication around billing to make it clearer and more flexible for users trialling the app. Let me know if you'd like to also respond privately to any of these users or submit escalations through the app store if needed.
Up until recently, this app was wonderful but the last couple of months, it hasn't worked properly and no decent correspondence from anyone (not even getting a reply and have tried one last time). Won't refresh brands, very slow to load and poor communication.
Hi, we really appreciate the years of trust. We're sorry for the dip in performance and the missed messages. System changes caused delays in sync and responses, which we've now resolved. We’d love a chance to reconnect and assist you directly.
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