BrandsGateway‑Fashion Dropship
The reviews for the BrandsGateway Shopify App are a mix of positive and negative experiences. On the positive side, many users praise the exceptional customer service provided by the BrandsGateway team, highlighting their quick responses, efficiency, and personalized support. Users also appreciate the wide selection of luxury products available through the app and the ease of integration with their online stores. Additionally, the reliability of product quality, fast delivery, and helpful marketing materials are mentioned as strong points of the app. However, there are negative reviews that mention issues with technical problems, slow customer service response times, and difficulties with pricing automation and product listings. Some users express frustration with unresolved technical issues and the perceived focus on collecting subscriptions over addressing client needs. Despite these challenges, the majority of reviews recommend BrandsGateway as a reliable partner for luxury dropshipping.
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Highly recommended app; they respond quickly and customer service is very efficient—definitely worth a try.
La atención al cliente de BrandsGateway es verdaderamente excepcional y marca la diferencia en el comercio electrónico de lujo. Su equipo de soporte técnico y humano destaca por ofrecer respuestas inmediatas en tiempo récord, brindando siempre un trato personalizado, profesional y con mucha paciencia durante todo el proceso de integración. Además, demuestran una gran eficacia al resolver cualquier incidencia con los envíos de forma rápida, lo que transmite una enorme seguridad y confianza para operar tu tienda en línea sin ningún tipo de estrés. ¡Es un proveedor altamente confiable y totalmente recomendado!
I am tired of the problems with this application. I am supposed to pay one thousand nine hundred dollars for professionals, not to lose my nerves. I have been exhausted unnaturally. I did everything I could and followed all the instructions, yet the technical problems have not ended since January 21, and I am still stuck with them. I paid professionals to have peace of mind, but unfortunately, I found otherwise. If the problem is not solved, the loss is enough for me. Please refund my money and cancel my subscription. Thank you for this bad experience.
Hello, We’re sorry that your experience did not meet your expectations. That’s not the level of service we strive to provide. After carefully reviewing your case, we can confirm that our customer service team addressed all of your concerns. The issues raised were specifically related to how the product importer functions. This was explained in detail both by our support team and within the app itself, where guidance and in-app messages clarify that imports are based on the filters selected at the time of import. We understand that if the workflow feels different from what you expected, it can be frustrating, especially when you are trying to move quickly. As requested, your refund was issued, and we also offered an additional 15-day trial period to allow you to test the system further without financial pressure. We genuinely regret that the experience felt overwhelming for you and wish you the very best with your business moving forward. Kind regards, The BrandsGateway Team
Terrible experience. Customer service takes literally weeks to get back to you.
Hi The Only Edit, We’re sorry to read this feedback. Our typical response time is 24–48 hours during our working days and hours. We do not operate on weekends, which can sometimes extend the overall turnaround time depending on when a request is submitted. If there was any delay caused by time zone differences, we sincerely apologize. That said, we consistently aim to respond within the stated 24–48 hour timeframe and take response times seriously. If you’re open to it, we would be happy to review your case again to ensure nothing was missed. Kind regards, The BrandsGateway Team
High quality app and high quality customer service. Pricing automatics are not the easiest I have seen with other suppliers but still manageable.
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