BrandsGateway‑Fashion Dropship
Source and sell high-end designer products to your customers.
Rating
4.2
feedback
61
chart
#4,473
All reviews
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Jan. 26, 2026
I am tired of the problems with this application. I am supposed to pay one thousand nine hundred dollars for professionals, not to lose my nerves. I have been exhausted unnaturally. I did everything I could and followed all the instructions, yet the technical problems have not ended since January 21, and I am still stuck with them. I paid professionals to have peace of mind, but unfortunately, I found otherwise. If the problem is not solved, the loss is enough for me. Please refund my money and cancel my subscription. Thank you for this bad experience.
Dec. 16, 2025
Terrible experience. Customer service takes literally weeks to get back to you.
Oct. 28, 2025
Based on our few hours of testing, we cannot recommend this app. Our experience suggests the developer is money motivated, more focused on collecting subscriptions than caring for client needs. This is evident from the app's critical shortcomings and the developer's refusal to issue a refund. The app lacks essential features, failing to handle product variants correctly (causing duplicate listings) and missing necessary fields for proper descriptions. In its current state, it is not a viable solution for a serious business. Furthermore, support becomes unacceptably slow once they have your payment. Seek out a reputable developer who offers a trial period and has a fair refund policy—they understand you can't evaluate an app without testing it.
Thank you for taking the time to share your feedback. We'd like to offer some clarification, as the situation with the refund was the result of an email mismatch that we were not aware of at the beginning. Your initial communication came from one email, while the subscription had actually been purchased under a completely different email address. Because the email you contacted us with did not show any active subscription in our system, it understandably led to confusion. This was further delayed as the subscription email was not specified during the initial communication. However, once we identified the correct account associated with your subscription, the refund was issued without delay. Regarding the app evaluation, we fully respect your perspective. However, some features need a little more time to explore, so a very short testing period might not always show the app’s full capabilities - especially since many long-term users work with it successfully every day. Throughout your time with us, our team remained available to provide support, guidance, and assistance. We remain committed to providing a helpful and reliable experience for all users. If you ever wish to revisit the app in the future, we would be more than happy to support you. Kind regards, The BrandsGateway Team
Oct. 8, 2025
Terrible experience. The app doesn’t work properly on Shopify — you can’t even click on products to see their descriptions before importing. The interface is confusing; instead of selecting what you want to import, you have to remove what you don’t want, which is very inconvenient. Worse, there’s a serious glitch: you can’t import more than 24 products. When you try to add more, the ones you already imported disappear from your shop. I contacted support, but the customer service was unhelpful and still insisted on charging the subscription fee even though the app doesn’t function properly. There are plenty of better, more reliable suppliers out there. I don’t recommend this app at all.
Sept. 20, 2025
I am keep opening the ticket that even though, I am using right margins and recommended by Brands Gateway then still Products are listing on very lower prices. I keep opening ticket but, they are keep closing the ticket and showing the calculations etc. Beware of App. You keep loosing money here because their suggested process are not one goes on your website unless you go and manually change of all 33,000 products.
Hi Himal, Thank you very much for sharing your feedback. We’ve carefully reviewed our communication history and can confirm that our team responded promptly to all your support requests, providing detailed guidance each time. We also noticed that one of the tickets was closed by you, and in another, our team kindly asked for additional information to better understand what might not have worked well on your end - but unfortunately, we didn’t receive a response. We truly regret that the app didn’t meet your expectations, though please know that our team made every effort to assist and ensure your setup worked correctly. We’re constantly improving based on merchant feedback, and we’d be happy to revisit your case anytime to help you achieve the results you were aiming for. Kind regards, The BrandsGateway Team
May 3, 2025
I would not recommend! Their app never properly worked. 1. The image synchronization never worked properly. I had to go through my shop every day and look for images not in sync. Talking to their support every day to fix images. In other cases, partial images were in sync. 2. Extremely bad data quality. Extremely bad. They do not have a standardised way to provide product description. I had to write my own NLP to standardise the descriptions. In many situations they were not providing a descrption. 3. A derivative problem to (2). Due to the extremely bad quality of their data you may get blocked from Meta and Google. Investing significant amount of time in fixing them, otherwise you will end up blocked or their algorithms won't work properly. 4. They add thousands of products one day and after a week they disappear. Either they sold them in bulk or have no clue what they are doing. You end up investing time and money in Marketing for some NEW products and then they disappear. 5. Non competitive pricing. Their pricing is not competitive at all. Do you own competitive analysis before purchasing any subscription. 6. No transparent shipping fee. 7. No transparent operating model. They are more like dropshipping aggregator rather than a dropshipping service. 8. All of their products are listed on ebay on extremely low price. If you put together all the fees you cannot compete with the prices on ebay unless you start selling on loss. Which is not an option. I could keep on writing, but I believe I cover the most important points. Do your own due diligence before purchasing a subscription.
Hi, we’re sorry to hear that you were disappointed with our service. We appreciate your thoughts and would like to respond to some of your concerns: All our products come with ready-made titles, descriptions, and other details to help you start selling right away. That said, we also offer the possibility to our dropshippers to edit and improve this information by themselves. Sometimes sellers run into issues with Meta or Google, but in the majority of cases, it’s not because of the product data but because of a missing store info like contact details, VAT, or policy pages. To help with this, we’ve created a step-by-step guide (free for all subscribers) that’s extremely helpful to get your store ready for advertising without being blocked. We add over 700 new items to our catalog every week. If the products seem to be disappearing fast, it's because they sell out quickly, especially the trending pieces. The pricing can vary depending on the market that you sell on. Some brands might be more competitive in certain markets than others, so we always suggest doing a bit of research to see what works best for your store. Our shipping costs are explicitly listed on our Shipping & Returns page and on our Helpdesk. We aim to be as transparent as possible, so we always recommend checking our Helpdesk, Terms & Conditions, and Privacy policy before subscribing. Some of our wholesale clients, including eBay sellers, buy in bulk and get extra discounts. This is part of our business model, and we openly share this on our website since we support both dropshipping and wholesale customers. In the end, your feedback means a lot to our team, and if you choose to return to us in the future, we’ll be ready to provide you with our best support. Best, The BrandsGateway Team
Jan. 24, 2025
BrandsGateway lured me in with promises of high profits but hid their exorbitant shipping costs. I invested my money only to find their certificates useless on trusted marketplaces, and my profit margins never exceeded 10$-15$. One order took 25 days to arrive, leading to a return. When I decided to unsubscribe, they misled me about subscription terms, saying it ended on the 22nd, yet they deducted payment early on the 8th. I’ve made multiple refund requests, but they’ve refused every single time, blaming me for uninstalling late. I have proofs to show how they misled me with wrong dates specially deducting money even I already informed in advance. Avoid BrandsGateway—they’re misleading, overpriced, and refuse to refund.
Hi, we appreciate you taking the time to share your feedback with us, and we’re really sorry to hear that it’s negative. We’d like to clarify a few of your points: Our shipping fees are listed on our Helpdesk and our Shipping & Returns page, and we always encourage checking them before signing up. We also offer the possibility to use your own shipping labels. A lot of our users successfully list and sell products across various global marketplaces using the documents we provide. That said, their requirements can differ depending on your location or the platform, so we always suggest double-checking what’s needed before listing. Profit margins can vary depending on your pricing and the products you choose to sell. In your dashboard, you can find onboarding video tutorials to help you understand how profit margins work and tips on how to set them up so that you maximize your profits. However, at the end of the day, every dropshipper has their own strategy, and the final pricing that you set it’s entirely up to you. We’re sorry to hear about the order delay you experienced, and we understand your frustration! Although it happens very rarely, we’re continuously working with our shipping partners to speed things up and improve consistency. All charges and cancellations for our Shopify app are handled through the Shopify billing system and follow their billing cycles. When it comes to subscription refunds, we have our refund terms emphasized in our Refunds policy, published on our website and also in our Shopify app. Thank you again for your feedback. Should you decide to subscribe to our app again, we’d be happy to support you and provide you with better service. Best, The BrandsGateway Team
July 23, 2024
We had a disappointing experience with BrandsGateway's dropshipping service and are compelled to share concerns: -Brand Authorization: We received communication from a legal team representing a major brand questioning the inclusion of their products that we listed from BrandsGateway. This raises serious questions about the legitimacy of their operation. -Return Costs: We discovered discrepancies in the charges for returned items. The sum total was calculated to be thousands of dollars of overcharging. When we presented evidence of overcharging across multiple returns, the company's response was unsatisfactory. -Inventory Issues: The available inventory often lacked popular sizes and seemed to consist mainly of less desirable items. With many sellers offering the same products, achieving profitability is extremely challenging. -Marketing Practices: A BrandsGateway representative informed us that a large majority (90%) of their dropshippers are not successful. This information contrasts sharply with their marketing materials. Based on our experience, we have concerns about the accuracy of the success stories promoted by the company. There are already a lot of embellished and exaggerated marketing practices in the dropshipping industry, and we believe BrandsGateway is no exception. We strongly advise potential users to thoroughly research and consider alternative suppliers before engaging with this service. Additionally, I recommend verifying the legality of selling specific brands through any dropshipping service to avoid potential legal issues. Our experience with BrandsGateway and its management was deeply unsatisfactory, and we cannot recommend their services based on our interactions and the issues we encountered.
Hi there, thanks for taking the time to share your experience. We’re terribly sorry to read that you weren’t satisfied with our service. We’d like to explain some of your concerns. We take product authenticity very seriously, therefore, all products in our catalog are 100% authentic and sourced directly from the brands or their authorized partners. And if you ever need to confirm this to your customers, we’re more than happy to provide documentation. Our return policy and any related fees are outlined in our Terms & Conditions and Helpdesk. That said, if any issues come up, we always ask our dropshippers to provide us with details so we can take a closer look and resolve the issue asap. Our catalog currently includes over 48,000 products from more than 800 premium brands, and we add 700+ new arrivals every week. It’s true that some sizes or styles can sell out quickly due to high demand, so we’re always expanding our catalog to include more products and variety. In the end, just like in any business, success depends on different factors like your niche, pricing, and marketing/advertising efforts. We respectfully disagree with the claim that 90% of our dropshippers are unsuccessful. In fact, many of our users run profitable stores, and you can hear directly from them in our case studies and webinars, where they share exactly how they’ve built their businesses. In the end, thank you again for taking the time to share your thoughts. If you ever decide to start collaborating with us again, we’d be happy to offer our best support. Best, The BrandsGateway Team
July 17, 2024
Extreamly OVERPRICED FEES AND ITEMS. Just do a simple google search of any product title they have, you will find many retail websites selling the same products for lower or equal to the the price they give it to you to resale. And you don't even have to pay any expensive monthly fees they charge. How can we possible compete with all those retail website and make money? This company is a sham. Very disappointed. The worse waste of money I ever made. Never again, lesson learned.
Hello, thank you for taking the time to share your experience. We're truly sorry to hear that our service didn’t meet your expectations. We understand that pricing is an important factor when choosing a dropshipping supplier, however, we’d like to highlight that our service provides much more than just access to products. Our monthly and annual subscription packages include an app equipped with a set of features designed to make running your business easier and to save you time to focus on other things, such as marketing your store. Additionally, we provide real-time inventory sync and automatic updates, automated order forwarding with global shipping handled for you, and a built-in profit margin calculator to help with setting up your prices. Thank you again for sharing your honest opinion! Let us emphasise that we’re currently working on launching more flexible subscription models to better support both beginners and experienced business owners, so we’d be happy to see you come back! Best, The BrandsGateway Team
Jan. 23, 2024
I do not recommend it. Of the 18,000+ products, many are outdated or 1 variant, which means they have 1 size (and I am not referring to handbags and accessories). This means countless hours trying to customize your store. Of the items that you choose to display, the Titles and descriptions are bad, which means manually updating. It will take months if not at least 1 year to customize or will require additional costs and resources. They also duplicate inventory under bad Titles. The Lemon.Dev template was a dinosaur. No Search and Discovery functionality and little to no support. Zero professionalism when trying to address these issues. You're better off installing a FREE THEME, where you'll at least get Shopify support. They don't support zip file theme installations. DO NOT spend $2k on web development! And spend the $2k subscription fee to grow your business at your own risk. It will require infinite time, whereas other drop shippers already have this process down. And I've scheduled Google Meet calls to address concerns where they won't even show up to the call. Meanwhile, we're talking about 6am EST - only for them to not show up to calls. SMH. I'm very suspect of the positive reviews and would do some deep research.
Hi, thank you for your review, we appreciate your input. Please let us clarify some of your points. Our catalog currently features over 48,000 fashion items from over 800 brands, with 700+ new arrivals added weekly. While some products may come in limited sizes or variants, these are typically items from previous collections that are nearly sold out and many of our dropshippers see this as an advantage and promote these products as exclusive offers. Our products come with all details, including titles, descriptions, and attributes, ensuring they’re ready to sell upon import. However, we understand the importance of branding and SEO, which is why we also provide our users with the flexibility to customize the product data. The Lemon.Dev theme is a third-party solution not affiliated with BrandsGateway, and while we’re very sorry for your negative experience, we aren’t responsible for the service provided. That said, if you ever choose to give us another try, we’ll be happy to help every step of the way. Best, The BrandsGateway Team
Jan. 29, 2023
It was not what I expected. You cannot choose individual products to load. You have to import an entire category to then realize that the products may not be what you want, or there is not enough of the items. Then to top it off the cost of the product plus shipping charges may be a bit too much compared to other retailers in your area. Really review the page and DONT sign up for a yearly subscription unless you are absolutely sure because they will NOT refund the money on subscriptions. Make sure it is what you want and need.
Hi there, thank you for sharing your feedback with us. We're sorry to hear that you are unsatisfied with our service, however, we’d like to explain a few important points: It’s not necessary to import our entire catalog - our Shopify app allows you to upload specific brands or categories, based on your business goals. In fact, many of our dropshippers choose to focus on particular product categories or brands, therefore, we’re sorry that you somehow got this wrong impression. Our shipping fees are published on our Helpdesk and on the Shipping and Returns page. The pricing is clearly explained - it includes both a base fee and a product category fee - we operate based on this setup, while many other suppliers charge based on dimensional weight, which can often result in significantly higher costs. Our refund policy is also published publicly in our Terms & Conditions, and this is something our dropshippers must agree to and accept during the registration process. We understand that committing to a yearly plan is a big decision, which is why we encourage all potential clients to thoroughly explore our pricing options and book a demo call for guidance before choosing a plan. Again, thank you for your review, and should you ever consider re-joining our service, we'd be happy to support you. Best, The BrandsGateway Team