BrandsSync | Dropshipping for Shopify

BrandsSync | Dropshipping

Dropship original fashion brands sold on Brandsdistribution

Rating

2.9

feedback

105

Reviews

chart

#8,235

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    0%
  • Less than a month
    18%
  • Less than a year
    62%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify App are overwhelmingly negative, with users expressing dissatisfaction with various aspects of the app and the company's services. Common themes include issues with shipping fees, limited product variety, poor customer service, billing problems, lack of support, and confusion with product information. Users have reported difficulties in making a profit due to high prices, lack of responsiveness from support, and challenges with product synchronization and descriptions. Some users have also mentioned problems with subscription fees, cancellation processes, and communication with the company. Despite a few positive comments on product quality and shipping speed, the negative feedback outweighs the positive experiences.

Highlights

High shipping fees and pricing issues
Limited product variety and outdated inventory
Poor customer service and lack of support
Billing problems and subscription issues
Confusion with product information and synchronization

Rating Breakdown

  • 5
    50% (53 ratings)
  • 4
    7% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    8% (8 ratings)
  • 1
    35% (37 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 16, 2024

The app integrates seamlessly with Shopify stores, making it easy to import products and automatically create orders, ensuring availability. The process is straightforward and user-friendly, enhancing the overall shopping experience. However, despite its basic integration, the app has room for improvement. One notable issue is that after importing a product, any new sizes that become available are not automatically added to the product variations. Additionally, the app does not save credit card information, which means orders cannot be placed automatically, requiring manual entry each time. The product information provided is quite basic and often riddled with mistakes. It is time-consuming to find accurate manufacturer information to build relevant titles and descriptions for each product. Furthermore, the catalog is not updated consistently, and since the onset of Covid-19, shipping costs have increased by over 500%, making it challenging to remain competitive. Another drawback is that despite having an account with BrandsDistribution, you cannot place orders directly on their site. Instead, you need to request monthly that they manually add order-edit permissions, which is an inconvenient process. In summary, while the BrandsDistribution app offers a seamless integration with Shopify and simplifies the import process, there are significant areas for improvement, particularly in updating product variations, saving payment information, and enhancing product data accuracy. The increase in shipping costs and the cumbersome process of requesting order-edit permissions further detract from the overall user experience.

Store

Becauze

Using app

--

Total reviews

1

Average rating

1.0

2 / 5 Share

Sept. 28, 2023

The company's shipping fees have increased significantly, almost 25-30 euros for each sale. It has become increasingly challenging to make a profit at these prices. Additionally, the product variety is very limited; we've had the same products for years, with only occasional new additions, which is quite insufficient. The most negative aspect is that they are also selling at very low prices on marketplaces, working with almost the same prices for both B2B and B2C. Unfortunately, we are now operating at a loss with this company in our sales.

Store

BOMARKT

Using app

Almost 4 years

Total reviews

10

Average rating

4.3

1 / 5 Share

June 20, 2023

Comme le commentaire précédent.. je rejoins l'avis des autres utilisateurs et constate les memes problèmes.. Nous avons utilisé leurs services pendant moins d'un an. Plusieurs problèmes dans l'application BrandsSync, la synchronisation et le fait de bug concernant l'import de produit. Contact uniquement par email aucun conseillé au téléphone pour régler des soucis liés a leur application. Attention : Lors du désabonnement de cette application, catastrophe le dernier paiement d'abonnement a été facturé deux fois bien volontairement de leur part (déjà arrivé a d'autres utilisateurs apparement) !!! Apres relance et explication pour bien justifié le problème et l'envoi de nombreux e-mails explicatif avec Shopify, sans succès il campe sur leur position, très peu professionnel lamentable !!! Nous sommes très déçus de leurs traitement, de leur service relationnel non humain. Je ne recommande donc pas cette application perte de temps et d'argent.......

Using app

9 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 15, 2023

I sent back an item and the credit for it is not charged back to me. I have canceled my subscription and support does not respond to mails.

Using app

7 months

Total reviews

5

Average rating

3.4

1 / 5 Share

March 11, 2023

We used their services for about an year, overall was relatively good experience except several glitches in their BrandsSync app, where all products sync was gone and had to delete all products and import them again, which is too much effort for us. However out last subsription payment was charged twice!!! We sent many emails and tried to reach out brandssync, without any success!!! We are very disappointed from their services, actually no services at all. Do not recommend, we dont plan to use them anymore!

Using app

About 2 years

Total reviews

1

Average rating

1.0

All reviews

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