Girls.co.uk review for BrandsSync | Dropshipping
Sept. 23, 2019
Broken and missing several features. 1. Simply doesnt work, imported some products to the store but they do not sync with the app and the products its imported are not imported properly. 2. Support is very slow and not really very helpful at all. 3. No option to waive free trial, so your stuck with limited products until the trial period has expired 4. No options to import from one collection to your store collection 5. No options to have tags with or without suffix 6. No automatic currency conversion 7. Not clear when you install it, that you have an account on their website 8. No option to input payment details in the app to auto fufill 9. No option to select delivery options. They promote on their website different shipping options, but no method of selecting them at checkout. 10. Customer services sucks & has no knowledge of this app at all! Overall very poor app and for serious shop owners, I do not think the support is there and certainly the features of this app dont measure up to end shop. Overall I would skip it as setting up a shop on this model, your run in to problems for sure. If they are so slow to respond on trial period, when its imperative their potential customers are happy....what are they going to be like once they have your monthly payment and need to respond to order or delivery issues raised by your customers. Dropshipping is a good thing, but sadly for poor businesses running it, it just presents that they protect their company name by hiding poor service behind your name! Tread with caution! UPDATE > I note your reply to my review is nearly as long winded as your reply from customer services. You should investigate your poor app before releasing it and wasting peoples time! Nice of you to use the reply as way to try and market your app. Your app is very very poor and the company behind it is even worse! No one can run a respectable business with such a poor company backing them up!
Dear Valued Customer, We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further: Please, contact us directly, sending your message to our email address, [email protected]. We want to understand and resolve every issue, point by point: 1) Import sync is based on regular data update with a cronjob. Probably it is only necessary to wait to have right quantities and products update. 2) Our customer service usually gives an answer within 24 hours, on working days. 3) The trial period gives you the opportunity for testing our system and take a look to our products catalog. 4) Connection mapping with pre esistent structure is not yet supported, we are constatly working on it, in order to improve our plugin. 5) Tags management exists on settings and you can select brands, categories, subcategories. You can also add (or remove) a prefix on every tag. 6) We are working to give currency conversion in the next release. 7) BrandsSync is only a dropshipping connector to brandsdistribution catalog: you need a dropshipper account on Brandsdistribution in order to pay only 19$/month for the app. 8) We are sorry, but there are not payment details managed by our app. 9) Right now, the app takes best options for carriers we have Agreement for the country you have to send. In to do list we have the showing of delivery cost and select carrier if multiple are available. 10) We invite you to contact us at [email protected], so we may discuss your specific personal experience. Thank you. As you have said, Dropshipping is a good thing, and we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day. Thanks for your understanding, Brandsdistribution Team
Dropship original fashion brands sold on Brandsdistribution