Brandwise: AI Customer Service
The reviews for the Brandwise Shopify App are mixed, with both positive and negative feedback. One user had a negative experience, mentioning issues with hiding negative comments, permissions problems, and unhelpful customer support. They ultimately switched to another app for better results. On the other hand, two users gave the app a 5-star rating. They praised Brandwise for its email automation, customer service features, and effectiveness in monitoring and managing comments. The app was described as a game-changer that saved time and provided powerful AI automation. While there were some minor glitches in the past, they seem to have been resolved. Overall, Brandwise is seen as a valuable tool for managing customer interactions and combating spam.
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TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.
Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers Cons - Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
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