Brandwise: AI Customer Service
Provide instant support across every channel with AI
Rating
3.1
feedback
3
chart
#5,042
Reviews Over Time
App Ranking
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Reviews Summary
Brandwise is highly praised by users for its powerful email automation feature, which has helped them save time and improve customer service. Users appreciate that the app is price-friendly and offers powerful AI automation capabilities, surpassing other similar apps like Gorgias. Brandwise is also commended for its ability to combat trolls, scammers, and spammers effectively. However, there were some minor email duplication issues reported around June 6, 2025, but these seem to have been resolved. Overall, users are satisfied with the app's performance and are looking forward to its future developments.
Highlights
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All reviews
April 8, 2026
TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.
June 13, 2025
Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers Cons - Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review
June 13, 2025
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
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