Brandwise: AI Customer Service
The reviews for the Brandwise app are polarized, with one user expressing frustration and disappointment with the app's performance and customer support, giving it a 1-star rating. They mentioned issues with hiding negative comments and difficulties with permissions, ultimately switching to a different app for better results. On the other hand, a 5-star review highlighted the positive impact of Brandwise in monitoring comments efficiently for almost a year. The user praised the customer service features and the effectiveness of the AI-powered platform, emphasizing its time-saving benefits and expressing excitement for future developments.
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TERRIBLE APP !!! Whats a uselss app, app failed to hide negative comments. and kept saying u have permissions issues on the page. Wasted weeks with their usless horrible customer support, that doesnt help at all. Switched to Smartreply.ai , we hoped on a call and solved the problem in couple of minutes. Disgrace and waste if time.
We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!
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