E-piphany review for Buddha Mega Menu & Navigation

Two stars because it is actually a good menu. It would have been zero. After finding small issues (but large enough to warrant a support ticket, such as: the menu loads over the existing menu so it always loads half a second after the page has loaded, and loads OVER the existing menu. Meaning people see the original menu, and then your buddha menu, and other things) But the customer service is just horrendous. After submitting a ticket they asked for collaborator access (via shopify only, never replying to my email), I granted this, assuming they wanted to inspect before answering me. Then, they disabled the app, again with no email response and left it there for a day. Then I re-enabled it to continue testing on my draft template. This morning I logged in and they enabled the app on my live site - thus changing my live site's navigation to an incomplete, broken link, non-sensical menu system causing my lowest sales this year, several phone calls with "how do I...." and worst of all, revealing un-announced products to the general public and my customer base. Absolutely SHOCKING that this can happen.