E-Juice Steals review for Buddha Mega Menu & Navigation

1 / 5

March 24, 2020

This app was slowing down our site. Upon uninstalling it our site load speed went from 26s to 6-7s. Yet deleting the app still leaves behind little scripts in the snippets and assets folder (buddha-megamenu.liquid, buddha-megamenu-before.liquid, buddha-megamenu-wireframe.liquid, buddha-megamenu.css, and buddha-megamenu.js.liquid). If you delete them, your site gets a warning at the top of the storefront. If I delete an app for whatever reason there should be absolutely no reason as to why there are leftover scripts. It was working well when we were using it, we just outgrew its purpose. So until I get a resolution as to how to delete the app completely, this stays a 1 star

Using app

3 months

Total reviews

5

Average rating

2.8

Developer Reply

Hello! We wrote you several messages but unfortunately we received no reply from you. So I will try to reply here: - Our app is very well optimised and should not slow down your store. From our experience this happens when the menu created is a huge one. Usually our menu loading time is between 120 - 200 milliseconds which is very little for such an app. Feel free to check our demo store's menu to see it for yourself. It is a decent menu with enough pictures and items and the loading time is very good. However if the menu created is a very big one, or if the pictures used are very big and many of them, then this doesn't depend on us but on the use of the app. - When you uninstalled our app our connection to your store through Shopify was interrupted so we cannot delete the remaining code. Unfortunately this is a limitation that we are still looking a solution for. However, we could have helped you to delete all the code if you would have told us. We even sent you the instructions into the emails and as I mentioned we didn't receive any answer. - The problem that appeared with the message on the front store was exactly because you deleted our apps code but not all of it, hence the error. As we mention in our Terms and Conditions also, we strongly recommend not to change or modify our apps code, especially for these kind of situations. We would have been more than happy to help you with all this. We didn't receive any message from you to know that you needed our help. I am sorry that using our app hasn't been a better experience for you, but as showed above the problems seemed to appear due to the inappropriate use of the app. As you can see in the other clients reviews we are always happy to help our customers with their requests. I hope you reconsider the review you left to us. Thank you!

Buddha Mega Menu & Navigation  for Shopify
Buddha Mega Menu & Navigation
4.8 star
1,281 reviews

Mega Menu: cool design, easy to create a drop down...

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