Picasita review for EB | Easy Bundle Builder, BYOB

I found the support for this app to be quite below the usual Shopify standards. I spent more than an hour multiple times just to answer to a "hi" when there was people online apparently. I tried to troubleshoot an issue I detected with some bundles that never loaded (animation looped forever) that caused several different visitors to go away and all I got was "maybe it is a cache issue". So I just moved away to a different app. Features were nice, although I had to ask that they enabled a hidden template that was not listed.