Neravy review for Kaching Bundles App & Upsells

The widget itself works well — conversion and rounding across our six markets are correct. Support is the problem. First ticket: I reported a currency issue and was told it wasn't on their side. That turned out to be true, but no one helped me find where it actually was. I diagnosed and fixed it myself. Second ticket, and the reason for this review: I asked whether the currency symbol could be changed — CAD, AUD and NZD all render as a plain "$", identical to USD. Their AI assistant confidently told me to edit the currency format inside each market in Shopify. That setting does not exist. It then pointed me to a store-wide format field that only applies to the base currency — following that advice would have shown "CA$" prices to my US customers and changed nothing for Canada. On a live store with a campaign running, that is not a harmless mistake. I then asked for a human. The message was read hours ago. No reply, no way to close the conversation or escalate it myself. If your customers run paid traffic, you know what an unanswered ticket costs.