17 Sundays review for Rebolt ‑ Bundle Products

Aug. 20, 2019

Theoretically the app itself seems to be great but the lack of support and the absolute lack of comprehension and action regarding the functionality problems is starting to impact my business. I have had the dysfunctional integration of this app, visible on my site for the past 5 days. Once it became crystal clear the tech working on my case could not speak or understand English I have repeatedly asked, day on day to have this app removed and terminated instead of trying to have the functionality resolved as the problems simply weren't comprehended, the reply..... radio silence. I HATE leaving terrible reviews as owning a brand myself I understand how hard it can be to get it right all the time but the ongoing bungling of this case is absolutely ridiculous and is impacting our trading and we also don't want our site to become a broken app junk yard or have to pay an independent tech to remove this app! The function this app allegedly offers is important for selling online apparel and should be offered by shopify and not just available via these 3rd party developers. If our experience is anything to go by I'm extremely confused as to how this app is actually ranking so high. 1 - the app only bundles selectively 2- if your customer bundles then adds an extra item to the cart the discount is removed from the bundle 3- if you then remove the single item the discount is nor re-added back to the bundle. 4- don't even start on the mobile functionality, there were so many problems there I didn't know where to start. Every time a tech did something to fix these problems the standard response was : "its working perfectly please change your review to 5 stars , here is the link" Look in to this with caution. After I asked them numerous times to remove this app they final did but have repeatedly asked me to change my rating and review, (?!?!?!) which I will not be doing. Hopefully the reality of this app and customer service ( as covered here ) will help some other businesses make more informed decisions.