MANIMAL review for Bundle Builder
Sept. 13, 2019
We installed this app Sep 8, it's now Sep 13. We have not gotten it setup the way it is needed. We requested help with the install and received a request for access on Sep 9, granted it immediately, spoke to support and confirmed, by Sep 10 after a follow up email to ask if it was done.... it had been installed. Great. Running through the app and building bundles we noticed a number of issues and needed help understanding how to configure the app. The spacing between the products in the row and in the page, especially on mobile was far too big. Also there were glitches with the quantity display when a product was added to the bundle. We wrote them about these questions Sep 12 and explained we were setting up before launch and needed help with this as soon as possible. Today Sep 13 we can get an email early in the morning. We follow up with questions about the problems written above. No response. Their customer service is 9.30am to 5pm GMT, Monday to Friday and you pretty much only get 1 response a day from them - even if they do not help. What this means is - you won't get what you need done without days going by because the communication and service is not there. We have no idea if this app is of any use but if you can't fix issues yourself - good luck. Now it's been 5 days since we installed this app and we can't even launch it with confidence. Updated review will be provided when they address our issues and we can actually see how this works.
We are so sorry to hear that we were unable to help you in getting the app set up in line with your requirements. We continuously try to improve the default functionality of our app to ensure it will satisfy the needs of as many users as possible, but we fully appreciate that every store has a different setup. We have an ever-growing knowledge base on our website that provides our users with the tools to customise the app to meet their needs. As we are a small team of UK-based developers, unfortunately we are not always able to provide customised setups. If you would like any additional information, we’d be more than happy to assist you.
