Bundler ‑ Product Bundles App

Hi, Thank you for your feedback, and we are sorry for the confusion. The Bundler app plans were recently slightly discounted. Since you originally subscribed before this price change, your store was still on the previous $9.99 monthly price. To switch to the new $8.99 price, you can simply downgrade the app to the Free plan and then upgrade to the Premium plan again. We can see that you have already completed these steps, which is great, and your subscription should now use the new lower price. We also sent you an email with more information and would really appreciate hearing back from you so we can confirm that everything is now resolved. Regards, Bundler Support Team

Hi, it seems strange that the bundle widget wouldn't show up, so we would like to take a look into this for you and resolve the issue for you :) We have sent you an email about this and are looking forward to your reply :) Can I just ask you to get back to us at [email protected]? If you would like to speak with us directly, you can also call us or message us on Whatsapp on +386 69 841 407. We will be more than happy to help you :) And apologies that we don't yet have live chat support. We are currently looking into expanding out support team so that we can also offer live chat in addition to the email, phone and video support :)

Hi, We are really sorry to hear about your experience, and we completely understand how concerning an unexpected charge like that can be. We would like to clarify that our highest plan is only $19.99 USD per month, so it would not be possible for our app to generate a charge of 250 EUR. This suggests that the charge may be coming from a different app or service. We have already sent you an email regarding this, and we would truly appreciate it if you could get back to us at [email protected] so we can take a closer look and help you resolve this as quickly as possible. We are here to help and will do our best to sort this out with you.

Hi, Thank you for your feedback, we are really sorry to hear that your experience wasn’t a positive one. We understand that getting started with a new app can sometimes feel confusing, especially when trying to connect it with other tools. Our goal is to provide more advanced bundling options than what Shopify offers by default, but we completely understand that this may not have been clear during your setup. We have already sent you an email, as we would really love to help you properly configure the app and make sure it works exactly as you need it to. Please feel free to reply to our email or reach out to us anytime at [email protected], we are here to help and would be happy to guide you step by step.

Hi, We are really sorry to hear that you feel this way. We would truly appreciate the opportunity to better understand what didn’t work for you, as our goal is to provide flexible bundling options that go beyond Shopify’s native features. In many cases, a quick adjustment or clarification can make a big difference in how the app performs. Please feel free to contact us at [email protected], we are here to help and would love to turn your experience around.

Hi, Thank you for your feedback, we really appreciate you taking the time to share your experience. We would like to clarify that the free plan does include product page upsells. By default, the app displays bundle widgets directly on product pages, which allows you to upsell additional items without any extra setup. The funnel upsells you mentioned are an additional, more advanced upselling feature that is part of the premium plan. This allows for more customized post-add-to-cart offers, and we’ve aimed to keep this plan at a very affordable price. That said, we completely understand how this could be confusing, and we would be more than happy to guide you through setting up the product page upsells so you can get the most out of the free plan. Feel free to reach out to us at [email protected], we are here to help.

Hi, Apologies if you didn't have a stellar experience with our Bundler app. We are working hard to offer a great app to merchants for a great price and we want that all merchants using the app have a great experience with it :) We have just sent you an email about this, as we would love to figure out what exactly happened there so we can help you resolve these issues :) Can you please check your inbox for an email from [email protected] and get back to us so we can resolve these issues? Thank you, Bundler app team

Hi, We have tried to contact you over the email and over the phone, but never received a reply from you. We would like to see if we can issue a refund for the charge, but just need a bit more information from you. Can you please check get back to us at [email protected] ? Thanks, Bundler app team

Hi, This is Henry, one of the co-founders of Bundler.app. I am sorry to hear that you had such issues. Having said that, when we saw this message, we immediately checked your shop, but we weren't able to reproduce this issue, as the cart page displayed without any issues. Also, we tried calling you, we sent you an email, but we never received a reply from you. We will really appreciate if you can get back to us so we can help you with this :) Also, if anyone else is reading this, if you require urgent help, simply send us an email to [email protected] and we will help you asap. As per Shopify's new review system, we get notified of reviews approx. 48-72 hours after they were written, which means that writing your request in a review can take much longer than simply sending us an email to [email protected] ;)

Hi, I am sorry to hear that you had issues with the app. We are trying hard to keep the user interface intuitive while adding more and more features to the app. I have checked your configuration and the bundle widget should automatically show up on your product pages of the products you included in the bundle. I am sorry to hear that you didn't try to contact our support at [email protected], as we always try to resolve issues our customers are facing as soon as possible. We could probably also resolve your issue relatively fast. Please let me know if you decide to give the app another try, so I can try to resolve all issues you are having. Have a great day, Bundler team