Buy Box: Product Page Blocks

Hi Matt — I’m really sorry this situation has been frustrating. We checked your store’s billing multiple times and could not find any successful charge from our app. Shopify handles all app billing directly, so any app charge should always appear on a Shopify invoice and inside the Settings → Billing section of your Shopify admin. Based on the screenshot you shared earlier, the payment didn’t match any billing record issued by our app. That’s why we mentioned it likely came from Shopify or another app subscription. That said, we should have followed up again after your last message instead of leaving the conversation unanswered — that’s on us, and I apologize for that. If you’re open to it, please reach out again via our support chat or email and we’ll gladly help you identify the charge together with Shopify so you can get this resolved.