Rating

4.0

feedback

61

Reviews

chart

#715

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    13%
  • Less than a day
    13%
  • Less than a month
    30%
  • Less than a year
    43%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of integration and the smooth checkout process that the app provides. Offering fast and reliable shipping with Prime gives smaller retailers a competitive edge against larger competitors. Users also like the trust-building aspect of displaying the Prime Badge and the convenience of Amazon's fulfillment network for returns. However, on the negative side, there are complaints about technical issues, lack of support, and difficulties in setting up the app. Some users have faced challenges with displaying buttons, customization options, and matching products between Shopify and Amazon. Overall, while the app offers valuable features, there seem to be issues with technical support and functionality that need improvement.

Highlights

Mixed feedback with positive and negative aspects highlighted
Ease of integration and smooth checkout process
Competitive edge with fast and reliable shipping
Trust-building with Prime Badge and convenience of Amazon's fulfillment network
Challenges with technical issues, lack of support, and setup difficulties

Rating Breakdown

  • 5
    77% (47 ratings)
  • 4
    5% (3 ratings)
  • 3
    5% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    13% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 15, 2024

TOTAL SCAM DO NOT INSTALL! It's a way to steal your customers. Not only do they have no way to add your brand referral code (because why would I pay Amazon a referral fee when I'm using my own website to direct my own traffic- ARE YOU SERIOUS?!?!), customer service won't even let me request the feature. You are better off creating your own link with the brand referral code and adding it to your website, DO NOT LET THEM STEAL YOUR CUSTOMERS WITH THIS APP!

Store

Stamen

Using app

--

Total reviews

2

Average rating

1.0

1 / 5 Share

Dec. 9, 2024

What a PAIN THE ASS, Yeah, and try getting tech support. I have yet to have had any luck with Amazon's tech support. Amazon is quick to charge money for the privilege of being on their platform, ignoring the fact that you are paying for that privilege. Trying to get support for their easy-to-integrate Buy With Prime (it isn't easy) is a trip through hell. I'm not sure if Amazon is trying to help Shopify store owners or just taking their money and abandoning them. I believe Amazon wants to take our money and leave us to figure out what's happening; why aren't the buttons showing up? Why aren't there blue checkmarks? I say this because their technical support SUCKS. Anyone with any sense should save their money, and not use Amazon.

Using app

3 months

Total reviews

5

Average rating

2.8

5 / 5 Share

Sept. 22, 2024

It was easy to integrate, and the checkout process runs smoothly. Plus, offering fast and reliable shipping with Prime gives my store an edge, especially when competing with larger retailers. As an entrepreneur managing everything myself, this app has made it so much easier to provide a premium shopping experience without additional effort.

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for much for your review. We are happy to hear about your positive experience using Buy with Prime!

1 / 5 Share

Sept. 5, 2024

The merchant name appears to customers on the payment invoice as follows (My Store Admin) I have modified it but in vain. Also there are several technical problems. As usual Amazon has devastating technical problems

Using app

About 1 month

Total reviews

2

Average rating

1.0

Developer Reply

Thank you for your review and bringing this issue to our attention. Our team has looked into it but we would like to gather more information from you. One of our Product team members have reached out to you directly but haven't heard back. We hope to resolve your issue as soon as possible.

1 / 5 Share

Aug. 2, 2024

We’ve had a deeply disappointing experience with this app. Despite submitting multiple tickets regarding display issues, the responses have been unsatisfactory. The most recent reply suggested that we are missing some CSS; however, the app fails to show any output, even without CSS. The Amazon Reviews app has some straightforward customization options available; why doesn’t Amazon Prime? After months of trying to resolve these issues, we feel like we’re going in circles with no clear resolution or accountability from the support team. In today’s tech landscape, an app should be plug-and-play. Given Amazon’s vast resources, it’s unacceptable that we have to jump through hoops for something as basic as CSS functionality, which is obviously not the reason the app doesn't print ANY output! We’re left wondering if there are any plans to address these ongoing issues. Overall, this has been a very unsatisfactory experience

Using app

7 months

Total reviews

3

Average rating

1.3

Developer Reply

Thank you for taking the time to leave a review, and I am sorry to hear about your experience. I am aware that our Support team had multiple correspondence with you and eventually helped you get set up on the widget instead of the Shopify app. I wanted to let you know that we have shared your case and feedback with our Product team so that we can continue to improve the product experience for merchants like you. Again, thank you for choosing Buy with Prime!

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more