Amazon MCF and Buy with Prime
The reviews for the Amazon BWP Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, seamless integration with Shopify, and time-saving features like automatic order fulfillment. Users appreciate the convenience of syncing their product catalog and the efficiency of the app in managing orders. On the other hand, negative reviews highlight issues such as poor customer support, technical glitches like authentication errors, and challenges with shipping speed mapping. Some users also express frustration with the app not working as expected, leading to difficulties in fulfilling orders and potential loss of revenue.
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This app solved a few pain-points for us at once - namely allowing us to automate fulfillment while utilizing our Amazon FBA inventory to fulfill orders to our Shopify site. This simplified our inventory management strategy and saves us time. The Buy With Prime feature gets used by customers who want fast free shipping, and we've had a few comment to us how much they like that feature as it takes the guesswork out of when they will receive the item. It's fairly straight forward to set up and the MCF/BWP support is great.
Customers are receiving the wrong products even though our SKUs are mapped correctly and every product package has the correct barcode. This is a serious fulfillment issue that directly affects customer trust and creates additional costs for our business. What makes the situation worse is how difficult it is to reach Amazon support and get a meaningful investigation for such a critical problem. An app handling order fulfillment needs reliable SKU accuracy and accessible support when something goes wrong. Unfortunately, our experience with Amazon MCF has been extremely frustrating recently.
Amazon BWP is injecting a 'Amazon prime free shipping' line into my checkout, even though I have BWP turned off entirely. I have reached out to support twice, and I'm brushed off. Customers are able to checkout for free when they should be charged $7 for shipping, and I'm left covering this shipping cost.
the help was great, however it was frustrating because i could no upload screen shots - but i was able to get done what i had set out to accomplish. Dimple and Daniel were wonderful but i lost the chat with Daniel and could not get back in
Thank you for sharing this feedback! Great to hear that about the final positive outcome. We acknowledge that uploading screenshots to the conversation with support is valuable - and will work on adding this functionality.
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