Amazon MCF and Buy with Prime
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the automation and time-saving features of the app, especially in terms of fulfillment and inventory management. The Buy With Prime feature is also highlighted as a customer favorite for its fast and free shipping options. Users also praise the support team for being helpful and responsive in resolving issues. However, on the negative side, there are concerns about fulfillment accuracy, customer support quality, and technical issues such as incorrect shipping costs and display problems. Some users have also mentioned difficulties in reaching Amazon support for critical problems, leading to frustration and trust issues.
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配送オプションのDelivery instructionsを選べないため、デフォルトの「無人配達(置き配)」になる。 これが原因でトラブルになったため、使用はやめました。
This app solved a few pain-points for us at once - namely allowing us to automate fulfillment while utilizing our Amazon FBA inventory to fulfill orders to our Shopify site. This simplified our inventory management strategy and saves us time. The Buy With Prime feature gets used by customers who want fast free shipping, and we've had a few comment to us how much they like that feature as it takes the guesswork out of when they will receive the item. It's fairly straight forward to set up and the MCF/BWP support is great.
Customers are receiving the wrong products even though our SKUs are mapped correctly and every product package has the correct barcode. This is a serious fulfillment issue that directly affects customer trust and creates additional costs for our business. What makes the situation worse is how difficult it is to reach Amazon support and get a meaningful investigation for such a critical problem. An app handling order fulfillment needs reliable SKU accuracy and accessible support when something goes wrong. Unfortunately, our experience with Amazon MCF has been extremely frustrating recently.
Amazon BWP is injecting a 'Amazon prime free shipping' line into my checkout, even though I have BWP turned off entirely. I have reached out to support twice, and I'm brushed off. Customers are able to checkout for free when they should be charged $7 for shipping, and I'm left covering this shipping cost.
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