BuzzSubs: Spin Wheel Popup for Shopify

BuzzSubs: Spin Wheel Popup

Spin the Wheel for discount coupons with email popup

Developer

Rating

4.6

feedback

666

Reviews

chart

#4,190

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    7%
  • Less than a month
    28%
  • Less than a year
    52%
  • More than a year
    8%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include the app's ability to generate more sales, provide technical support, and offer customization options. Users appreciate the interactive features and the opportunity to engage with customers. However, negative reviews mention issues with functionality, lack of response from customer support, and concerns about billing and unauthorized charges. Some users experienced difficulties with installation and customization, while others raised security and privacy concerns due to injected code altering URLs. Overall, the app seems to have potential for improving sales and customer engagement, but there are areas that need improvement in terms of functionality and support.

Highlights

Mixed feedback with positive and negative aspects highlighted
App's ability to generate sales and provide technical support
Issues with functionality, lack of response from customer support, and concerns about billing
Difficulties with installation and customization
Security and privacy concerns due to injected code altering URLs

Rating Breakdown

  • 5
    76% (503 ratings)
  • 4
    18% (121 ratings)
  • 3
    3% (18 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

July 2, 2024

A litter disappoint, Can't change the slice label to customize content like Free items etc...

Using app

15 days

Total reviews

3

Average rating

3.0

Developer Reply

Hi, Thank you for your feedback. I am sorry the app didn't meet your expectations. Unfortunately, the BuzzSubs app currently works only with discount percentages. Best regards, The TK Digital team.

5 / 5 Share

March 20, 2024

The technical support was the best, fast and solved what we needed.

Using app

7 days

Total reviews

2

Average rating

3.5

Developer Reply

Hi, Thank you for the great feedback! It was a pleasure to assist you! If you need further help, feel free to reach our 24/7 support team! Best regards, The TK Digital team.

2 / 5 Share

Feb. 19, 2022

Great concept but the app didn't work! had to uninstall it when I could not get it to change deals of totally free products, super inconvenient and a lot of wasted time.

Using app

About 5 hours

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, We're really sorry you experienced such issues with our app. Our support team already tried to reach you by email. We would be very happy to assist with the app configuration and make sure it is working properly in your store. Best, TK Digital team

1 / 5 Share

Oct. 11, 2021

I deleted this app but still go out my money. How can i stop this pay out? They steal my money every months!!!

Store

CALD

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, We're really sorry for confusing you, but as I see you've uninstalled the app already, any app that using Shopify payments (incl. BuzzSubs of course) technically can't charge you after being removed from your Shopify store. As I see latest charge related to our app was done on Sep 24. What could confuse you is that you see that charges in your ongoing Shopify invoice. That happens because Shopify adds app charges to your general invoice from Shopify, so once app charges you, that amount is added to your Shopify invoice, and actually charged once per month with Shopify invoice itself. You can get more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps. Once again, we've double checked and right now the app is removed from your store and your subscription is now cancelled, so you won't be charged anymore (i.e. no new charges will be added to your invoices). We truly apologize for the confusion with billing cycles, but we were never trying to steal your money, and even more - we technically can't charge you after the app uninstallation. Best, BuzzSubs team

1 / 5 Share

July 17, 2021

The idea is good for the app but it is not support and does not function well. We set up our entire wheel and tried getting it to work for an entire day but nothing worked. We tried reaching out to their dev but no one ever gets back to you. Not sure how this is even supported by Shopify as most apps have fantastic support. Save yourself a bunch of wasted hours and go with another provider. Trust me these guys are horrible and never respond.

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

Duplicate of previous review! Mark, we're really sorry that you had such a bad experience with our app. As I mentioned in the response to your another review, our support team tried to reach you several times, to both your personal email you provided, and your Shopify email. And our ticket system shows our emails as "read". But anyway, must be some technical issue with our ticket system, and our messages were somehow filtered unfortunately. When I was finally able to reach you from my personal email (still within 24hrs from your initial request), you've already switched to another app, which is totally understandable, and I really hope it works well for you. You also mentioned refund in your emails, so I'd like to mention that you were NEVER charged for our app as you were on the free trial and removed the app before the end of trial. Lastly, I fully understanding your frustration with our late response, and I'm really sorry about that, but I believe installing the app on your other shop just for one minute, only to leave this second negative review is not completely fair. Best, TK Digital team

All reviews

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