BuzzSubs: Spin Wheel Popup
Spin the Wheel for discount coupons with email popup
Rating
4.6
feedback
666
chart
#4,106
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
7%
-
Less than a month
28%
-
Less than a year
52%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include the app's ability to generate more sales, provide technical support, and offer customization options. On the other hand, negative aspects mentioned by users include issues with functionality, lack of response from the support team, and concerns about billing and unauthorized charges. Some users also reported technical issues such as the app not working properly or causing URL alterations on their store pages. Overall, the app seems to have potential for improving customer engagement and boosting conversions, but there are areas that need improvement in terms of support and functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 2, 2024
A litter disappoint, Can't change the slice label to customize content like Free items etc...
Hi, Thank you for your feedback. I am sorry the app didn't meet your expectations. Unfortunately, the BuzzSubs app currently works only with discount percentages. Best regards, The TK Digital team.
March 20, 2024
The technical support was the best, fast and solved what we needed.
Hi, Thank you for the great feedback! It was a pleasure to assist you! If you need further help, feel free to reach our 24/7 support team! Best regards, The TK Digital team.
Feb. 19, 2022
Great concept but the app didn't work! had to uninstall it when I could not get it to change deals of totally free products, super inconvenient and a lot of wasted time.
Hi there, We're really sorry you experienced such issues with our app. Our support team already tried to reach you by email. We would be very happy to assist with the app configuration and make sure it is working properly in your store. Best, TK Digital team
Oct. 11, 2021
I deleted this app but still go out my money. How can i stop this pay out? They steal my money every months!!!
Hi there, We're really sorry for confusing you, but as I see you've uninstalled the app already, any app that using Shopify payments (incl. BuzzSubs of course) technically can't charge you after being removed from your Shopify store. As I see latest charge related to our app was done on Sep 24. What could confuse you is that you see that charges in your ongoing Shopify invoice. That happens because Shopify adds app charges to your general invoice from Shopify, so once app charges you, that amount is added to your Shopify invoice, and actually charged once per month with Shopify invoice itself. You can get more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps. Once again, we've double checked and right now the app is removed from your store and your subscription is now cancelled, so you won't be charged anymore (i.e. no new charges will be added to your invoices). We truly apologize for the confusion with billing cycles, but we were never trying to steal your money, and even more - we technically can't charge you after the app uninstallation. Best, BuzzSubs team
July 17, 2021
The idea is good for the app but it is not support and does not function well. We set up our entire wheel and tried getting it to work for an entire day but nothing worked. We tried reaching out to their dev but no one ever gets back to you. Not sure how this is even supported by Shopify as most apps have fantastic support. Save yourself a bunch of wasted hours and go with another provider. Trust me these guys are horrible and never respond.
Duplicate of previous review! Mark, we're really sorry that you had such a bad experience with our app. As I mentioned in the response to your another review, our support team tried to reach you several times, to both your personal email you provided, and your Shopify email. And our ticket system shows our emails as "read". But anyway, must be some technical issue with our ticket system, and our messages were somehow filtered unfortunately. When I was finally able to reach you from my personal email (still within 24hrs from your initial request), you've already switched to another app, which is totally understandable, and I really hope it works well for you. You also mentioned refund in your emails, so I'd like to mention that you were NEVER charged for our app as you were on the free trial and removed the app before the end of trial. Lastly, I fully understanding your frustration with our late response, and I'm really sorry about that, but I believe installing the app on your other shop just for one minute, only to leave this second negative review is not completely fair. Best, TK Digital team
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