BuzzSubs: Spin Wheel Popup
Spin the Wheel for discount coupons with email popup
Rating
4.6
feedback
666
chart
#4,160
All reviews
Rating Breakdown
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Oct. 11, 2021
I deleted this app but still go out my money. How can i stop this pay out? They steal my money every months!!!
Hi there, We're really sorry for confusing you, but as I see you've uninstalled the app already, any app that using Shopify payments (incl. BuzzSubs of course) technically can't charge you after being removed from your Shopify store. As I see latest charge related to our app was done on Sep 24. What could confuse you is that you see that charges in your ongoing Shopify invoice. That happens because Shopify adds app charges to your general invoice from Shopify, so once app charges you, that amount is added to your Shopify invoice, and actually charged once per month with Shopify invoice itself. You can get more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps. Once again, we've double checked and right now the app is removed from your store and your subscription is now cancelled, so you won't be charged anymore (i.e. no new charges will be added to your invoices). We truly apologize for the confusion with billing cycles, but we were never trying to steal your money, and even more - we technically can't charge you after the app uninstallation. Best, BuzzSubs team
July 17, 2021
The idea is good for the app but it is not support and does not function well. We set up our entire wheel and tried getting it to work for an entire day but nothing worked. We tried reaching out to their dev but no one ever gets back to you. Not sure how this is even supported by Shopify as most apps have fantastic support. Save yourself a bunch of wasted hours and go with another provider. Trust me these guys are horrible and never respond.
Duplicate of previous review! Mark, we're really sorry that you had such a bad experience with our app. As I mentioned in the response to your another review, our support team tried to reach you several times, to both your personal email you provided, and your Shopify email. And our ticket system shows our emails as "read". But anyway, must be some technical issue with our ticket system, and our messages were somehow filtered unfortunately. When I was finally able to reach you from my personal email (still within 24hrs from your initial request), you've already switched to another app, which is totally understandable, and I really hope it works well for you. You also mentioned refund in your emails, so I'd like to mention that you were NEVER charged for our app as you were on the free trial and removed the app before the end of trial. Lastly, I fully understanding your frustration with our late response, and I'm really sorry about that, but I believe installing the app on your other shop just for one minute, only to leave this second negative review is not completely fair. Best, TK Digital team
July 17, 2021
Looking for some help. Our wheel never actually pops up??? It just sits in the corner and wiggles. Please provide assistance. Can I get an email to find support or something?????? Reached out many time but no response yet. The wheel is pretty useless as it does not pop up on our website. We have spent hours going through every function of the backend. I will update the review if they ever answer but for anyone thinking of downloading I would recommend Privy. We've used them in the past and the wheel always works and their support always answers lol =) Well an entire day has passed and still no response. PLEASE EMAIL ME [email protected] UPDATE: 7/17/2021 9:57 (still have not been contacted or responded too) Completely false you did not try to contact me even once. I have my filters off so I never miss an email. PLEASE EMAIL ME AT: [email protected]
Hi Mark, UPD: Mark, I truly apologize for all the troubles you experienced, but I've double checked our ticket system, and our support team replied to your request within 1hr after receiving it, and another follow-up email was sent 3 hrs later (to both your shop email, and email you provided in the request). I'm not really sure why you did not receive it. I've just tried to reach you from my personal Gmail email address, and I really hope you'll receive that email at least. --- Our support team tried to contact you several times yesterday by email you provided but we never heard back from you :( Could you kindly check your SPAM folder or white-list our support email [email protected]. Thanks! TK Digital team
May 30, 2020
Not even worth 1 star. Let me explain why it is not worth even 1 star. To be fair with the developer. I will start with positive thing first. pro 1. it interacts with visitors and get their emails. And that was my only subject to install this app. I have tested with this app and other apps. and it seems it works a bit better than other apps. 2. unlike other apps, visitors who interact whit this app tend to make purchase a bit high rate. (based on coupon code, created only for this app usage. ) Now here is the main reason why this app is not worth even 1 star 1. recently I have discovered that my front page url has been altered. In the session page, three were 2 different store front urls. One is of course my store url but the other one is not. I don't have any sub domain or anything so I didn't understand why I have 2 different urls on my store front page. Therefore, I spoke with Shopify support team and they found out that this app injected code into my store page and altered the url. The altered url that appears to Chinese domain, (naoxiangxiong.cn) which I never heard of so and there is no search result in google or bing so I clicked on it. for few times, it directs me to my store front page but other times it goes other store pages. This is totally unacceptable. 2. Once I discovered this, I checked google analytics and other tools that I use to find out if there is any weird traffic comes to my store. Unsurprisingly, there was junk bot traffic came in to my store and all of them visited wait for it !! naioxiangxiong.cn !! altered url, fake traffic, for that reasons it is not worth 1 star
Hey, I'm the lead developer of BuzzSubs. The issue you are talking about has nothing to do with our app. For some reason naoxiangxiong.cn is redirecting to your domain. This is not our domain and we have no way of adding It to your store or redirecting It. What you should do, Is block this domain through your google console manager or reach out to the domain owners and ask not to redirect to your store. And again, It has nothing to do with our app and we did not add any Chinese domains to your store. Shopify support misled you on this.
May 26, 2019
I contacted the developer early this year and asked for TWO things which were never answered. #1- There SHOULD be also a customer name on the wheel, because if you only get the customer email and you want to send them and email who to greet them? with their email address? #2- The discounts, apply to ONLY ONE PRODUCT? or any quantity? Because i want to have a offers lets say 80% off. Does this mean the customer at this time of purchase can buy the whole stock at 80% off? But never heard anything back.
Sorry, we never received your email. #1 - We do not have this. We only collect emails #2 - You can create your own discounts and apply the rules you want. It's all up to you. Sorry again for the inconvenience, but we never received an email from you.
April 19, 2019
Decided not to use the app as it said I can use the app for free if I left a review but it still wants to charge me after 100 views. Decided to rather use a different app instead.
March 23, 2019
Bad app, gives a 14 days trial and says you can keep it free forever by submitting a positive review but even after submitting it, the 14 days countdown goes down. Their support doesn't answer... EDIT: support answered but the issue didn't get fixed...
April 3, 2019
Not free! Horrible app for false advertising. I emailed customer support and all they said was sorry. At least update your product description.
March 9, 2019
Not sure if its free, I have left positive 5 star review but it keep asking me to select plan for $14.99
Feb. 17, 2019
its free! that is great, but nothing to do with it if its not collecting the buyers sub mails. i uninstall it as there is no benefit with this app. srry
Jan. 29, 2019
After installing the app and trying to changed some of the settings i was unable to save any changes for example It comes with 100% off option which i would like to disable since i dont want to give a product away and it will not allow me to do so.
Dec. 30, 2018
Lost of time to set up it. No function to the integration with mailchimp and there is no a link to see the subscribed contacts.
Dec. 21, 2018
Good and simple to set up. However, email integration part is not working. Connected with MailChimp and tested countless time with different emails. None of them are being sent to MailChimp. Saw other review saying the same bug. Excellent app but not functioning.
Oct. 20, 2018
Shopify doesn't accept the generated codes that are given in Free popup and Free Popup doesn't accept the codes from Shopify. I was running in circles trying to match a password to work on both Free Popup and Shopify.
Oct. 4, 2018
At first this is app is great. Customization is easy and set up takes no time. But is has a HUGE flaw, which the dev doesnt care about. Discount codes are generated when the app is installed and are multiple use. So theres no real way of controlling one user gets 25% and just shares the code.