DDP Shipping ‑ Canada Duty App

Nov. 12, 2024

We’ve struggled with complaints about surprise fees for Canadian customers. DDP provided an easy way to calculate and display fees right in the cart. It’s made checkout transparent, and we’ve seen less cart abandonment. Thanks

Oct. 14, 2024

I’ve been using this app for a few months, and it’s been great. It calculates duties and taxes, so my customers in Canada know exactly what they’ll pay. Very reliable!

Aug. 28, 2024

Installed the app in seconds with no complicated setup. It has saved us time and money by streamlining our shipping process. The support team is helpful and quickly resolved the issues we had.

Aug. 17, 2024

The app is very user-friendly and has saved me so much time. No more surprise fees for my customers. The support team is also very helpful and responsive.

Aug. 12, 2024

Love this app! It simplifies the process of calculating customs duties. My customers appreciate the transparency.

April 26, 2024

I am so incredibly happy with BoarderBuddy! It was so easy to set up and now I can ship products to Canada without surprising my customers with additional fees! I can't believe I went years without it!

Feb. 14, 2024

Great customer service. Had an issue (which was my fault) team addressed it. Works perfect

Sept. 25, 2023

Been great so far, giving customers better rates to ship to Canada and taking the work off my plate to do so!

July 23, 2023

Exceptional and personal service by BorderBuddy marked every step of our process as we worked together to get a shipment out to Canada quickly. Monte provided quick step by step instructions to fix our issue, had great insight into the Shopify process, and identified where our problems lay, PLUS he stayed in contact consistently to ensure our journey through the process was a success. We are grateful for the assistance and we are blown away with how EASY it has now been to use BorderBuddy to ship through per Canadian customer order and invoice. Best business decision we have made to date to use BorderBuddy to increase our sales to Canada and beyond. 100% satisfied.

May 19, 2023

Monty is amazing! Such a simple and trouble free way to ship to Canada. We love the transparency and ease of using this service.

May 8, 2023

Very easy app to work with especially because customer service is so Helpful. Monty is the Man!!! Thank you!

Feb. 24, 2023

This is a fantastic app. We struggled for years trying to find a way to minimize the high brokerage rates and import fees charged by the major freight carriers. We tried negotiating with the carriers but that did not yield the desired results. We sell business to business, so many of our customers are used to the high fees but we still got complaints from a few angry customers. When I found BorderBuddy I was skeptical and thought there must be a catch. I was able to talk to a member of the BorderBuddy team. He was friendly, helpful and responsive. The process of adding the app to our website was quick and easy with no glitches. We immediately started seeing results. The documentation we receive to process our shipments to Canada is perfect. In the beginning, I checked every order to see if there were any extra fees included. The fees charged were exactly as expected and the shipping rates were even less than offered without BorderBuddy. After adding BorderBuddy we have seen an increase in our Canadian orders, so our customers seem to be happy with it as well.

Feb. 22, 2023

I have only shipped about 10 products using BorderBuddy but I am beyond impressed with how it’s going so far. Very responsive customer service team! I have tried all the other DDP shipping apps (easyship, flavorcloud, zonos, etc) Since I am currently only shipping to US and Canada, BorderBuddy is perfect. Usually when I ship an international order I receive a call from UPS asking me to resubmit my Commercial invoices after I have already attached them to the box. With BorderBuddy they handle everything. I shipped my package and the package arrives to the customer without me receiving any calls or having any issues. So far it’s great! Very efficient. I will continue to use BorderBuddy with all my Canada shipments! I’m looking forward to expansion so we can get into other countries as well!

Jan. 31, 2023

BorderBuddy has truly changed the game. Our customers are SO appreciative of not getting hit with random fees upon delivery. The team is also incredibly kind and helpful. This makes importing goods to Canada seamless. Thank you BB!

Jan. 25, 2023

Highly recommend this company. Been working with border buddies since April of 2022 and they have been reliable and communicative the entire time. We’ve encountered various random issues that were attended to and resolved in a very timely manner. I feel more comfortable knowing my orders being sent to Canada are under their care.

Jan. 17, 2023

We started using Border Buddy 8+ months ago and it has been super smooth and convenient. They send the label and customs info and make the whole process way more straightforward and cheaper than shipping any other way that we have tried. No issues with any shipments either. Would definitely recommend!

Nov. 26, 2022

The app was super easy to set up. Basically was ready to go as soon as I hit install, since I had my HS codes already in and whatnot. The reason this is not 5 stars from me, is that a $15 brokerage fee is just too high for the kind of product I sell. Customers will nearly be paying as much for shipping as for the item they are buying. My products don't actually have duties associated with them, so the only reason I'm using the app is for tax calculations. Seems like a good app for businesses with larger ticket items.

Sept. 19, 2022

This is both the most cost efficient and easiest way that we have found to send items from the U.S. to Canada. Before using this app UPS charged us $50 to $100 just for customs brokerage fees! But this app only charges a fixed $15 fee. And their shipping rates are almost exactly the same as shopify shipping low rates. And best customer service of any app. Amazing app on all levels.

Feb. 23, 2022

Border Buddy has really transformed the way we do business with our friends in Canada! We run a small startup out of the US and due to the products we sell, we get a healthy percentage of our sales from Canadian customers. Shipping to Canada before Border Buddy resulted in unexpected import fees passed onto our customers (upwards of 80%-90% of the order total) or lost packages somewhere between the US and Canada (to the tune of 40% of our orders to CA). Border Buddy makes the process as easy as clicking a button on the customer's end and as easy as sending us a label and pre-filled customs form. There are no unexpected fees or issues since using Border Buddy! Monty has been a true pleasure to work with as we sorted through a couple of misses on my end during setup and has even helped us on a couple of critical shipments!!

Jan. 26, 2022

Border Buddy has been a dream to work with! Their team has been the most helpful and responsive we have ever experienced with a Shopify app. Our customers are so much happier not being surprised by extra import fees, and the installation / setup process was a breeze thanks to their talented development team. Thank you to Monty for the amazing direct support.