Rokt Catalog for Brands
The reviews for the Canal app are a mix of positive and negative feedback. Many users praise the app for its seamless integration with Shopify, helpful support team, and effectiveness in connecting with new retailers. Users appreciate the ease of use and the continuous evolution of the app's features. However, there are also negative reviews highlighting issues such as bugs in functions, payment delays, inventory synchronization problems, and lack of timely support. Some users experienced difficulties with order syncing and communication with potential partners, leading to frustration and loss of business opportunities.
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Excellent, easy to use, great incremental sales channel
The canal team has been incredible to work with! Ela, Nina, and Kaili helped get my store set up on Nordstrom super quick. They set up a dedicated Slack channel for us for fast communications and doing everything needed to ensure we see success through Canal's platform.
Canal has been integral in helping us achieve our goals – both from a revenue and brand perspective. We enjoy working with their team and have always received speedy support. The tech team is clearly hard at work because the app's features are continuously evolving and improving. We would recommend the app to anyone looking for an easy and effective drop-ship solution.
it's no exaggeration to say that there is almost 1-2 bugs in every function they promised. No wonder more and more brands are leaving this app. I've been used this app for 7 months now and discovered new bugs and glitches almost every month: 1. I did not received any payment for the first 2 months even though on the Canal backend, it said my Stripe was successfully connected. The support was unreachable and I had to contact Shopify for help and it even took over a week for Shopify to get connected with their support 2. I was unable to send an agreed proposal to a potential partner when the re-negotiating with them, making us look unprofessional and as a result we lost that potential lead forever 3. The inventory was incorrectly synched, resulting my listing unpublished in the partner's site. There were several products which we have sufficient inventory and set correctly on our Shopify backend. But when Canal synched them to the retail's end, they were out of stock and consequently unpublished on the partner's end. 4. Products selected in the proposal were missing after clicking the 'send' button. We selected over 50+ products to make a new proposal with higher commission to a partner. But when submitting the proposal, only 10 products was included in that proposal, making us look stupid and unreliable to the partner. This is the core function of this app and they should have get it right at the beginning. What's even ridiculous is that, 4 weeks has passed and they still cannot fix it. 5. Order was not synched to our Shopify backend. We received an email notification from the partner saying there was an order waiting to be shipped but this order was never synched to our Shopify backend. On time fulfilment is essential to sustain a good partnership as otherwise it would harm the shopper's experience and tarnish the partner's brand reputation. If we did not identify this issue, we would be framed as unreliable supplier by this app again. I know posting this probably won't help them improve as if they care, this app would not be this bad. So I am sharing my experience as a warning to the merchant community. Please do not install and let this app poison the relationship with your partners! They don't even deserve a 1 star.
Thank you for bringing this to our attention, Inspecial Home team. We are so sorry about your experience and appreciate you flagging these concerns to our support team directly, as well as here. We are glad to hear that our team was able to work with you to clarify when payments are sent and to hear that you have received all payments to date. We understand how important ease of use is to our brand partners and are constantly making platform improvements to mitigate bugs. Thank you again for the feedback and we hope to have the opportunity to work together in the future.
We have had a great experience with the Canal app and team - definitely recommend for listing on 3P marketplaces and dept stores
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