Canteen ‑ Deposits and Fees
Charge mandatory fees for deposits, recycling or setup fees
Rating
4.3
feedback
46
chart
#3,379
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
2%
-
Less than a month
26%
-
Less than a year
33%
-
More than a year
35%
Reviews Summary
The reviews for the Canteen app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include great customer service, ease of use for applying fees, and quick responses from the support team. Users appreciated the convenience of setting up rules and applying fees effortlessly. However, negative feedback focused on issues with the app not working correctly, especially with theme integrations and on POS devices. Some users experienced glitches, unreliable performance, and difficulties in getting the app to function as expected. Despite the challenges, the responsive support team was praised for their efforts in resolving issues and providing assistance to users.
Highlights
Review RSS Feed
All reviews
Jan. 9, 2026
This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do
July 29, 2025
Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.
June 18, 2025
Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install. Positive side is, the customer service is great! Swift responses and immediately solved the issue. If they could fix the issues of the application, it would be 5 stars for me.
June 16, 2025
For our winery that needed to automatically apply tax free bottle deposits, it's really convenient. Rules are easy to create and easy to apply, very straight forward app.
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