Canteen ‑ Deposits and Fees
Collect mandatory fees and deposits in shopify
Rating
3.4
feedback
34
chart
#3,299
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
15%
-
Less than a year
44%
-
More than a year
32%
Reviews Summary
The Canteen App has received mixed reviews from users. Positive aspects highlighted include its ability to streamline the process of collecting deposits, helpful customer service, and ease of use. Users appreciate the functionality of tying environmental fees to products and the support provided by the team. However, negative feedback revolves around glitches in the app, such as issues with the Close button, unreliable performance leading to lost money, and poor customer support in some cases. Some users also mentioned compatibility issues with specific themes and the need for improvements in functionality like applying rules to all products without selecting them individually.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 28, 2024
We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!
April 25, 2024
Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would! The only negatives: 1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while. 2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).
April 18, 2024
It does the job. However I question the value. We do not sell a lot of (cans) so paying $9.99UDS/month = 13.74CDN would be equal to the deposits on 137 cans. If you are using it to pass long the can deposit fee to the customer and segregate it from the cost, it will do this, but it will cost you more at the end if you are selling less than 137cans/ month. I am considering just absorbing the deposit into my costs. It will create savings for the customer and cost me less in the long run.
April 9, 2024
Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt. Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht. Danke und schnell wieder deinstallieren.
Hi, Sorry to hear of your experience. I checked and we do not have any tickets or reach out from you. We are happy to support your store setup (theme and app mix). We would appreciate the opportunity to take a look before seeing a review like this. Please reach out [email protected].
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